Drum-tec Reviews

Terrible customer service - not interested in keeping customers happy Not worth the risk of buying from them

Terrible customer service I bought a couple of items and wanted return one of them There was no information about the returns process and policy on the order or website etc Very unprofessional When I contacted them I was told - They can t take it back because it s a consumable article I challenged this as it was basically untouched Their reply was - please have a look at 2 4 in our revocation right https www drum-tec com revocation-rightThanks a lot for your understanding This company is not interested in keeping customers happy and with other companies being much more flexible I will NEVER use this company again So be very careful to read their T s and C s no matter what you buy Don t expect any support help or understanding from the company and employees Not worth the hassle

I ordered a wiring loom for the Roland

I ordered a wiring loom for the Roland TD17 which arrived promptly and well packed The same day that I collected the item i wired it up and found that the kick trigger did not respond Tried wiring it into another pad to check if it was not a pad issue still no signal so clearly the wiring loom Made contact with drum-Tec who initially indicated that they would send a return form and just exchange the item great I thought Following a few days of no contact I emailed Drum-Tec for an update they replied saying the matter was passed onto Roland Have I heard from Roland clearly not have Roland heard from Drum-Etc who knows lesson learnt yes

Avoid if you can

As other reviews have mentioned customer support here is terrible Please don t buy from this store unless you have no choice They don t care about you at all I placed an order which they shipped to the wrong country They refused to send me a new package and never offered to fix the situation They also lied to me about the customs release process It s been almost three weeks and I have no idea where my package is There is zero communication from the company unless I call or email them first

Don t deal with this company

Don t deal with this company I went on their website to purchase a Real Acoustics Sound Edition for my Alesis Strike Pro module They state it s an instant download After purchasing it I received an email thanking me for the purchase of the kits for my Roland module not Alesis Strike Pro as I had purchased I went on the customer account and it stated no instant downloads had been purchased Thank goodness I paid with PayPal They re investigating and will be refunding me the entire amount if they don t reply NOTE I had sent 3 emails and customer support messages also with no reply This is one company that doesn t deserve your business Buyer beware

Dreadful experience customer service

Long story short order one product and received another They then tried to claim it was my fault and held me to ransom wanting additional money until they released the right product Kinda smells of a scam if I m completely honest Despite paying the discounted additional cost the product Real Acoustic Drums is of poor quality and would not recommend Went for another product from an alternative vendor that was as expected Another company where money customer service relations

Absolute lies with invented delivery fees

Absolute invented delivery fees For a company which charges you 6K for putting skins and triggers on shells Patronising and front teeth liars in customer service afterwards And then to close they deactivate your account for positing a review Uneducated and rude business Go elsewhere before they steal your money

Pay attention to their pricing

Be careful when you order from this shop On the product page it says incl shipping but when it comes to payment they suddenly charge shipping allegedly for non-German customers That is an attempt to twist your arm If you talk to them about it their basic response is to show you the finger Take it or leave it That s a remarkable business attitude

Awful customer service

Awful customer service Bought an eDrums cable harness loom from them that their website described as having 10 stereo TRS cables Turns out it only had 7 3 were mono TS When I finally got them to respond to an email they acknowledge the description was wrong but that I should have known by carefully looking at their product picture Unethical