Dugood Reviews

DuGood Federal Credit Union is Southeast Texas' Best Credit Union

dugood.org
3.72
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.72 out of 5 by 124 Happy Customers

47.6%
14.5%
15.3%
7.3%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Not a bank

I corresponded by email with Danielle who set me up an appointment with JoDeja at the Major Dr location Danielle told me everything I needed to know to be prepared JoDeja spent almost 2 hours with me setting up multiple accounts that I needed I am leaving a bank because the one time I really needed them they gave me nothing but misinformation The atmosphere the people and the banking options were wonderful I am so happy to be a new member of DuGood
J

Thieves

Hard to obtain any help from any free person Misrepresented terms of account No manager present nor attempted to intervene
F

They messed up my account I asked him

Thieves that stole over 2000 of personal property from my van that they repossessed from me They will not let me retrieve it See you in court Sabrina Cole smells
G

Dupont no customer fraud protection

They messed up my account I asked him not to pay someone they paid him anyway I only received 385 in that account and they let someone take almost 500 out of my account and I just think it s ridiculous now I m in the negative account and can t do no one account that I really wanted not fair to me I know nobody cares cuz I ve been finding a long time so I just gave up that s why my account is in the negative how do you pay a bill that s more than the money that I received I don t even have those people service and then I told him that They pay them anyway so that s why the count look like that and I don t care because I m mad
A

No one available at the bank who vould

Hope you never lose your debit card I dropped mine and everywhere that someone used my card the credit union charged me 25 dollars to investigate In my case it was 8 different places That s the money the thieves got from me plus an extra 200 from the credit union It took almost 90 days to get my money back I filed a police report and everything but it did not make the process any faster I now use Mobil Oil Federal Credit Union and had something similar happen and got my money back within two days The response that the bank gave was not true it was much more than three days of returning my money What a slap in the face Credit Union trying to save face
M

Very good easy to use

No one available at the bank who vould postpone payment after a national disaster Pulled my car payment out when I still couldn t get my paycheck from work due to flooding Then never returned my call when i tried to talk to them about it
I

ATM never works

Very good easy to use
N

Think twice before you do an auto loan with DuGood

ATM never works The app updates account to slow I can walk up to the teller not show any identification and withdraw money from my account as long as I know my last name You show try to be more proactive rather than reactive I am will probably be moving banks unless something changes soon
C

Deposited wrong amount to checking and savings accounts

If you are thinking about an auto loan with DuGood Lumberton TX you should think twice Getting them to endorse an insurance check is difficult at best We Paid for repairs out of pocket Took the insurance check to them and they needed a receipt as proof before they would endorse Went back with receipt and now they want each of us to endorse before they will endorse Why didn t they tell me that on the first visit Now I get to drive an hour and a half again for a third visit At this point I feel like they are holding our insurance money hostage
M

I put in over 8 000 and now I am told

I opened a new account on 9 1 18 and they messed up the very first deposit I made They deposited the wrong amount to both the checking and savings accounts Not a good way to start off a banking relationship I am very skeptical about keeping money at this credit union Especially large amounts of money Update 6 weeks later on 10 26 18 Customer service means everything How a business treats their customers says a lot about them Dugood is the worst credit union in Southeast Texas I wish I could give them 0 stars

About Dugood

DuGood Federal Credit Union is on a mission to DO GOOD for Southeast Texas by helping our friends and families FEEL GOOD about saving money.

United States

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