Dugood Reviews

DuGood Federal Credit Union is Southeast Texas' Best Credit Union

dugood.org
3.72
124 reviews
Great Rating
Based on 124 user experiences

Rated 3.72 out of 5 by 124 Happy Customers

47.6%
14.5%
15.3%
7.3%
15.3%
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B

A little disappointed when I applied

When I go in to make a deposit or pay a bill people are nice and friendly But when you go in to pay extra on a bill I mostly get a bad attitude like I m inconveniencing them and they usually have to call someone to make the payment I wish some of the tellers could have more training and were nicer to bank members
D

The sign up for the loan was smooth but

During my last visit I needed to transfer some money from my IRA to my checking account at the North Major branch The branch manager was tending to a couple after she was done she decided to make phone calls while I was still waiting to see a bank representative As a result I ended up waiting an extra 15min in the lobby before someone took care of me I guess phone calls are more important than taking care of customers who are waiting in the lobby to do business
Q

There are a few items that can be

A little disappointed when I applied for a 6000 dollar loan and was turned don t but offered me 3500 because of my credit score After all the time Covid pandemic is happening I never missed paying my loan or credit card payments Never Not one time And this is the way dugood treats a member for making all payments This may be my last time asking for a loan from dugood I am a member that has paid every payment and none of the employees have had to call and ask for loan payments Stop judging your members but there credit score and take into consideration how the member pays there loans and cc payments Again very dissatisfied
D

Unable to finance auto loan out of

The sign up for the loan was smooth but not enough information was given initially for possible payment methods I signed for the loan in my name but that made it hard for wife to make payments for me and I work a great amount of time far from home It was a great inconvenience for my wife to have to go through the trouble of making payments for me and some of the people were not as courteous as they could have been concerning her
H

Good interest rates but a hassle to repay your loans

There are a few items that can be improved with online banking One is the length of time something stays online There have been many times I have went to print a copy of a check for tax records and there has been no photo proof of the check as well as a few times I have lost a statement and had to call in because it goes away on the system correspondence with Quickbooks could use some help as well
D

Felt Uncomfortable

Unable to finance auto loan out of state Louisiana I had to finance with another Institute then come back and wait to refinance auto with Dugood I will be moving to another state but worry if I should join elsewhere because this federal CU seems to be a state only CU I also have trouble using other federal CU s atm s Thank YouDavid E Mays
A

I was disappointed with the decision of

Good interest rates but very antiquated app and way to repay loans You can t repay your loans using an external account You will need to show up in person at any of the branches to make the transaction That is a inconvenience for anyone that travels constantly and is not available to stop at the branch at all times
W

I been with this bank for years

Felt Uncomfortable Maybe they were tired or had something was on there mind Just didn t feel like the loan was the number one interest Sorry been a member sense the 80s don t feel l ve been getting a fair shake from this location They asked questions they already had the answers and didn t seem excited I got a counter offer Trying to understand Derrick L Ford
S

Its is one of the best and most

I was disappointed with the decision of my loan approval I was not granted the full amount due to finance history of another account and not based on history with you guys I have never had a problem paying in fact I cleared debt with you guys in early 2020 My thoughts are leaning toward discontinuing business with DuGood Credit Union Sincerely Disappointed Adrian
C

I am very pleased with the timeliness

I been with this bank for years The staff are very kind and friendly However the only thing that gets me is the NSF fees I understand the courtesy pay but charging someone 30 00 NSF off of 59 cents yes I said 59 cents is ridiculous I don t understand why banks charges NFS fees

About Dugood

DuGood Federal Credit Union is on a mission to DO GOOD for Southeast Texas by helping our friends and families FEEL GOOD about saving money.

United States

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