Einhell Reviews

Einhell Grinder - Poor Quality and Service

I purchased a 115mm Einhell angle grinder about 4 years ago It was clearly out of warranty but had been used very lightly However it developed such a strong vibration that it was barely possible to hold I contacted both Einhell UK and Germany in German explaining the problem honestly and suggesting that the machine should never have failed so badly after the light use I had put it to Einhell UK generously agreed to pay half any repair costs but after numerous phone calls I could find no-one willing to repair the machine Spare parts have to be ordered from Germany at excessive delivery cost and many parts are no longer in stock I obtained an after-market spindle bearing and replaced this but to no effect UK customer care suggested I send the grinder to them at my own cost but at a price comparable to a new grinder I explained all this in German to Einhell Germany who basically sent me a list of spare parts When I replied that I d already been through that loop and some parts weren t available they offered no further diagnosis advice or further assistance CONCLUSION not an industry-robust brand not supported by robust after-sales service or local main dealers for repairs uncertain availability of spare parts which are warehoused in Germany with resulting high delivery costs possibly poor quality engineering polite customer service but not empowered to offer real or realistic solutions My grinder has what is probably a common fault which the manufacturer could neither diagnose or fix Sorry Einhell but despite much effort on my part I got nowhere trying to engage with you Never again