Emmahardie Reviews

Reported to Trading Standards just now

Reported to Trading Standards just now Avoid this company their products do not work and they do not respond to queries or employ staff who are able to deal with them at all

Never got my order and no reply from customer service

I ve placed an order on Jan 3rd and got a shipping email quite shortly after But I ve never received my order According to the tracking link there wasn t anything shipped too I ve sent several emails but don t get any replies After a while I got 1 email that they will check and get back to me soon They never did and I ve emailed them many times again but never got an email back I ve contacted my credit card provider a month after I placed my order and I ve got my money back through my credit card company This is the worst webshop experience I ve ever had and I will not buy from Emma Hardie again In fact I decided not to use Emma Hardie ever again normally I buy from a retailer But when they treat their customers like that I will definitely not return Stay away

Having informed Emma Hardie about

Having informed Emma Hardie about something being different about their facial oil I had just finished using one previously and ordered another bottle The only response I got when I called was that a senior manager would get back to me when they came back from overseas sales trips Then I was told that their insurance would write a letter to me I had written a letter about my concerns in January and made numerous calls but to date I have received no response Is this how a company builds up their business I have used their products for over two years and feel that they have no interest in my concerns about their product I still have the oil in question as proof of my concern They are not cheap and haven t received a replacement either just being ignored

Terrible customer service and company

My cleansing balm arrived full of little black bits and with a lid that didn t quite fit the jar They told me they would send me a replacement After a few weeks no replacement had arrived so I chased it up I was told for some strange reason it had been sent back to them and they would send it again with a different courier UPS Seems like UPS can t get it to me either seeing as weeks later my replacement still hasn t turned up This company is full of BS and I will never buy from them again

Poor communication and damaged on deliver

Weirdly I came to update my original review around how long it was taking gave 2 stars with the benefit of the doubt The review has mysteriously vanished although I have proof of originally posting So let presume that covid and over ordering was tricky I appreciate that No harm done However I was promised a free gift as a sorry and compensation for the huge delay This did not arrive I also was delivered the face oil open which had then leaked partially into the he packaging I promptly sent what was then my second email I have yet to receive a response a month later The oil was a gift that I have since had to replace The communication has been non-existent I give up expecting any sort of reply or compensation and have just had to accept that my money has gone with no replacement apology or even acceptance Needless to say I will no be repurchasing

Ordered the cleansing gel and they sent

Ordered the cleansing gel and they sent me the balm in error Contacted them numerous times and they sent me a new delivery without ever contacting me in any way and again sent the wrong item I sent In pictures showing two incorrect deliveries and again emailedthem again and again and again with absolutely no response from them I now have two tubs of balm I don t want and no cleansing gel and they have never once emailed me called text me awful service I have now emailed them for a full refund as I m fed up waiting for the correct item and have ordered elsewhere As yet no response from them

no dispatch after 12 days for express delivery

I ordered the first time on january 1st and paid 20 euro for express delivery My order is not dispatched until january 12th the company does not answer anymore on my requests only one mail should flimsy excuse due to pandemic I love the products but I will never order again

I ordered some items on 29 12 22

I ordered some items on 29 12 22 I m still yet to receive them I have called emailed contacted on FB messenger and Instagram all of which have been completely ignored I have used their products for years so it s upsetting that they have no respect for their customers I will now contact trading standards for advice please avoid ordering from them I wish I had read these reviews before I did