Enterprise Reviews

I rented a car on 10th Nov 2019 for 1 day The car was good and I returned it without any damage whatsoever with pictures to prove And then I received a bill with a dent charge to the bill of around 3000dkk They first sent me a photo with the dent on the left hand side of 2 doors and said it was at the back door of the right hand side After I sent my pictures with no damage complete with timestamp they then said it is on the front door of the right hand side But it is physically not possible for it to be on the right front door when the photo clearly shows it is at the left side between 2 doors Is this another case of the company overcharging their customers again

Hi Morten Thanks for reaching out I have already been corresponding with a CS officer prior to the review and I have followed up with another email of the prior correspondence to the email address that you have provided To summarise the whole sequence of events 1 At first the damage was allegedly at the right back door 2 I sent in a photo proving that there was no damage at point of return complete with timestamp etc 3 CS officer then said it was the right front door instead and confirmed the account again 4 I disproved the theory and said it was not possible with the photo evidence damage being on the left of 2 doors 5 CS officer did a turnaround and said it is at the right back door just that it is at a lower position Sent me a photo of the alleged damage at an area that was not in the earlier photos Do you know how ridiculous the account is I wish I can attach photos here to compare and show everyone 1 The photo provided is a close-up view of the damage Apparently the damage cannot be seen from further out For goodness the rental company is in possession of the car and cannot take a picture showing the damage The photo can be from any car of the same colour let alone car model or license plate number I am very suspicious if it is a reused photo from past cases 2 I compared the 2 photos side by side In my photo it is shiny and completely without a dent from top to bottom whether it is at a lower position or not Photo comparison attached in mail 3 Assuming the car was inspected before moving the car the car park line marking reflection should be the same in both photos The dent is at the line reflection in your photo while in my photo there was completely no distortion of the reflection of the car park marking I have sent the past correspondence including the photos everything to the email address you have provided Please assist to escalate this issue to the respective management And please let me know the steps to do so Thanks Regards Pei ZhouEdit they now send me a new photo of a damage in an area that was not in the first few photos If this was legit why wouldn t the first few photos cover this area and this photo only be highlighted more than 1 week after I returned the car

This is the 3rd time I have been charged for refueling when I have returned the car full Every time I have had to provide a copy of the petrol receipt and in return Enterprise have stated that it is an admin error Sorry but once I can accept but not 3 times I would put it down to a typical scam

It was the worst experience renting a car in my life I feel the company rent a car cheated me and thief my money When I tried to claim about I just received a xenophobic and full of indifference mail from the company I can t be more unhappy with Enterprise

There was no Vignet on car for Switserland I was stopped and had to pay 38 euro for vignet lucky I did not get penalty Vignet should always be on and included in rent price

it was the most bad experience i ever had in my life i will never ever deal with you again

The car I rented was damaged before rental I made pictures and informed Enterprise The reply was that this was okay and it would not be a problem for me On the invoice however they did charge me with the damage And after my complaint they were supposed to send me a credit but in fact they charged me again with the damage After complaining again I was told that the manager was ill and no decision could be made This is almost 2 months ago Never Enterprise again Addition after the answer from the rental company After 2 months many many emails and telephone calls I finally got my DKK6000 800 back It s a sad experience

I was charged for damage I didn t do Scratch was found on the bottom part of bumber hard to see while picking up the car Be really detailed when checking the car

We were rented a car in Copenhagen in mid-November and not told that it did not have snow tires even though we were clear that we were taking the car to Norway and Sweden Apparently snow tires are an upcharge but we were not given that option We ran into snow and the car went off the road a number of times and we finally had to turn back from our drive to Bergen because the car wouldn t go up hills on the highway in the snow Our lives were certainly endangered and part of our trip was ruined The car was so bad that we couldn t even visit some of the museums in Oslo because the car wouldn t go up the ramp into the parking lot When we explained this to the manager when we returned the car we were told that we should have known there were no snow tires and given a tank of gas to compensate us for a ruined trip We always use Enterprise for all of our rentals in the States but apparently international Enterprise is not the same caliber of company and we certainly won t be using it again

We rent a car for six days from Munich airport Free kilometers we had 1800 When we returned a car we noticed afterwards our account was charged for extra 200 kms This cost over 80 euros They couldn t check this matter afterwards so we had to pay money for the kilometers we definitely didn t drove Now We have to take photos of the meter every time we rent a car so that we can prove the right kms