Enterprise Reviews

I didnt pay the parking fees because I couldn t find it and later they took 800 dkk feom my account when the parking ticket was 500dkk without contacting me about it they should have asked me to pay it before deducting 800dkk from my credit card without my permission

Dispute over scratches on vehicle spoilt the experience The matter was cleared up but only after extensive discussion Why take out additional insurance It appears to be a total waste of time and expense Enterprise are not alone in this practice of claiming damage to hire cars Especially if you collect cars in darkness I asked for the car to be checked prior but the representative was to busy and asked me to take photographs How are you supposed to know what is damaged after collection In my case damage was logged otherwise significant costs would have been charged

I have several times problems with the car Car was not clean when I get it Tank was not full Wrong plate number on the key Plate number is needed sometimes for parking Unclear definition how to get the car at the airport Mostly evrey time about 6 times the last year something was not ok

An extra day was billed without informing me and because of a misunderstanding Positive aspect it was fixed quickly when I complained

I was charged an absurd amount for a scratch that was on the rim I am not even sure if the scratch as there when I picked up the car because the pick up area was dark and there was no staff to walk me through a walk around

I got a parking ticket for 12 DKK where I thought I got free parking - The parking company billed 212 DKK to the Enterprise they decided to charge my Credit Card with 675 14 DKK for this fine I think it is VERY strange I of course wrote to them and they said it was standard to take 300 DKK for handling plus tax - and their calculation plus some credit card fee - when all is added it s 587 DKK so I don t know why they charge me with 675 14 DKK and I get no explanation and now receipt for their fee Also on this lease I got charged for scratching a rim - which I did not realize when I delivered the car that was there Nobody was at the parking lot so I just left the key in a box Wish it had been somebody Then I received pictures of scratches on the rim and me stupid not to take pictures of the car when I arrived because it was completely dark outside I can t say if the scratches were there before or not but they were not big - but the charge was 2800 DKK for very small scratches which I didn t even realize I had made I had booked a smaller car but got an upgrade as it was not available The afterthought is that if I had received a smaller less expensive car I wouldn t have a car with so expensive rims but the traditional wheel caps I had decided not to make a fuzz over paying so much money for small scratches - but when I got this fee for parking - I got annoyed Also read here that more people have this experience - and even one customer who called it their scratch scam I have been renting cars for many years - and this experience is the first for me and hopefully the last -

Easy to book and to find the car at the airport But I accidentally left my sunglasses in the car upon returning it I phoned only 20 minutes after leaving but to no avail The person at the sales office couldn t get hold of the team down by the cars but left a message I was able to go to the airport the day after to pick them up but the team by the cars had not heard of my missing sunglasses and they were nowhere to be found These were prescription glasses so of little use for others but pricey to replace I speak fluently Spanish so it wasn t a case of misunderstanding A great pity

When booking a car from an origin to deliver in another destination and still get a Max limit of kms less than required to get there then definitely there is something wrong When using Enterprise National in other countries I seldom get kms limits

good experience in relation of the product but too long time waiting to get the car in the service desk

There s always a long wait whenever I use this car hire service I don t believe I have got out there short of 45 minutes