M
Maria
Smoker odor
The previous driver have smoked in the car as a non smoker I didn t liked the smell
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AI Review Summary
Based on 121 reviews
Overall customer experience for Enterprise is mixed, with many praising the service quality and product, while others report significant issues with billing and damage disputes. Positive reviews frequently highlight friendly, efficient, and professional staff who provide quick service at the counter. Many customers appreciate the clean, well-maintained, and often brand-new cars, sometimes receiving free upgrades. The rental process is generally described as smooth, easy, and fast for both pick-up and return. However, a significant number of negative reviews focus on unreasonable and opaque charges for alleged damages, fuel, or parking tickets, often without evidence or prior notification. Complaints also include surprise extra fees for items like winter tires, insurance, or tolls that were not clearly communicated upfront. Some customers report difficulties with customer service communication, including unresponsive phone lines and email. The returns process and vehicle inspection, especially in poor weather or dark conditions, are sometimes criticized for being unprofessional or leading to disputes. While many express high satisfaction and intent to rent again, the consistency of billing and damage claim issues severely undermines trust for a notable segment of customers.
What customers love
- Clean, well-maintained, and often brand-new cars
- Smooth, quick, and easy rental process
- Free upgrades offered to customers
- Good value for money and competitive
Common concerns
- Unreasonable damage charges without evidence or
- Hidden or surprise extra fees (insurance,
- Disputes over vehicle condition and unprofessional
- Incorrect billing for fuel, parking, or
Last updated 4 months ago
S
Sutton
The return of the car was not handled
The return of the car was not handled professionally otherwise services a good
E
Erik Lausen
Surprise charge
I had pre-arranged a rental and when I picked it up I was asked if I wanted normal tires or winter tires There was no discussion of upcharge or any fee involved for winter tires so I opted for winter tires When presented with the digital receipt to sign for the rental the zoom and pan of the screen were such that I could not see that the charge had been added So I paid an additional fee for something that was not originally quoted and not mentioned as a charge There was no issue otherwise The car was acceptable and at a reasonable rate The team was courteous and helpful other than the surprise charge
W
Wayne Richards
Superb car at a great cost
Very friendly service Overall satisfaction let down slightly by the long pick-up time partly due to some scratches on the car that hadn t been recorded and the fact that the parking lot was full when returning the vehicle
M
MICHAEL S MR
Very happy
Confusion when returning car Got charged for a bridge I didn t cross
F
FLAVIANO
service was ok thanks to guys in
Superb car at a great cost excellent servive The deposit 5000kr could be a little less some competitors demand half the price
K
Kunde
Nice clean car
Very happy nice VW Golf
T
Tim Morton
Value for money
service was ok thanks to guys in Billund office it would be better than someone will show where was the car parked lost almost 10mins under rainy weather and it was not good at all thanks
M
MARCUS
everything worked fine
Nice clean car good service nice people
S
SOEREN
Enterprise rent-A-Car is a very good
Value for money efficient counter staff
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