Ers-online Reviews

Barcode Scanners | Label Printers | Mobile Computers | ERS

ers-online.co.uk
3.67
129 reviews
Great Rating
Based on 129 user experiences

Rated 3.67 out of 5 by 129 Happy Customers

46.5%
14.7%
14%
9.3%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers frequently praise ERS for fast delivery, great customer service, knowledgeable staff, and good product quality. Many reviews highlight helpful advice, quick dispatch, and reliable products. However, several recurring complaints mention misleading delivery promises, slow actual delivery, out-of-stock items, poor communication, and issues with returns or refunds. Overall, service quality is seen as strong but inconsistent in fulfillment.

What customers love
  • Fast delivery
  • Great customer service
  • Helpful staff
  • Good product quality
  • Easy ordering
Common concerns
  • Slow delivery
  • Out of stock
  • Misleading delivery
  • Poor communication
  • Returns issues

Last updated 3 days ago

S

Patient and very knowledgeable

Darius who helped with all my queries patiently Our company requirements kept changing regarding printer specification but Darius was very patient despite the constant emails and calls to him Very knowledgeable and a credit to the company
K

The actual time for the order took too long but I gather this had to come from Euruope Germany I think

The actual time for the order took longer thank expected but all in all everything was great Thank you for your service its always much appreicated
S

Very helpful with my new printer

Very helpful with my new printer supplies Thanks to Vincenzo for his advice over the phone too Great pricing speedy delivery will be buying again
C

Great support and fast delivery

Great support on call to order the correct part and fast delivery when ordered - highly recommend ERS
N

Wonderful

Darius is very supportive and knowledgable he guided me towards the right product which fulfils my requirement and processed the order quickly I totally recommend ERS services
C

Faulty cartridge was replaced within a couple of days

Bought a set of ink cartages from ERS unfortunately one was faulty Customer service was great and the faulty cartridge was replaced within a couple of days
C

Excellent Customer Service products

Always very responsive and help as fast as they can Always someone on the other end of an email or call which to me is very important and great reliable products
M

The company is great and the prices are

The company is great and the prices are very good the greater thing about the company is a staff member called Darius he is amazing helped me out a lot with lots of patience my He is just great very kind and helpful Everything about this company is amazing I will definitely will looking to order many things in future with not go anywhere else Because of the amazing customer service they have
M

Flexible ordering options great support

I purchase Epson printer cartridges for work the multipack is cheaper than Amazon and they have flexible ordering options for businesses
A

Advice on small printers and date stamps

What made my experience great was I actually got to speak to someone that knew the products they were helpful and sent me a quote really quick This purchase was made easy I will use this company again based on the customer service very helpful indeed

About Ers-online

Fast next day delivery on Mobile Computers, Label Printers, Barcode Scanners and More. For Free Advice Call +44 (0) 1234 855300

United States

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