Ers-online Reviews

Disappointing service I ordered a touchscreen display on Tuesday 11th June expecting a delivery on Thursday 13th June on the advice of the live chat consultant and their website On this basis I cancelled an order with another cheaper supplier and purchased with ERS instead Upon checking my emails and the tracking on the 13th I discover that the item will not be delivered until the 17th of June which completely torpedoed my urgent requirement for this item I felt ERS s customer service and website were misleading in this regard and I have lost 2 days problem solving in the process

Hi I hope this message finds you well I am writing to provide feedback on the service provided by your team yesterday Unfortunately I was not entirely satisfied with the experience as there were a few issues with the setup of our new label machine printer The engineer who came to assist us was on-site for the entire morning but was unable to set up the machine in the location we requested Additionally he seemed unfamiliar with the proper configuration needed for the printer to print correctly on our labels As a result we had to go through several rounds of trial and error before we were able to achieve the desired outcome Much of this troubleshooting ended up being done by myself After the engineer left I reached out to our IT team who were able to set up the machine in the correct location and configure it properly on a team member s computer without any issues I would appreciate it if you could look into this matter to ensure a more efficient and effective service in the future Thank you for your attention to this matter Kind regards Adriana

Took 5 days to dispatch SLOW Dont promote same day if you dont do it

Delivery time was as expected Unfortunately the wrong item was delivered

The order process was quiet fast but finally it takes 2 weeks to get the delivery

ERS Online offer a great range of products especially barcode scanners We understand that stocking so many product might mean drop shipping them from suppliers however I ve never known communication from the get go to be so disjointed Website advertising as 1-2 days typical dispatch with the products we ordered being in stock A few days later no dispatch or email confirming the whereabouts of the package Chased up with customer service who said it should be the following Monday Monday arrives no package so chase up again Long story short not once did ERS contact me to give me a update that wasn t prompted by me following up and chasing Turned out to be over a week before we partially had our order and it was sent with the wrong cables to which I chased up a few times notice the pattern here and still have no update on if these have been sent out yet Oh and I m still waiting for the final scanner to arrive which will mean it will of been around 3-4 weeks from original order date that the order is fully fulfilled Overall disappointing about the misleading delivery times and lack of communication and how much chasing up is needed to get answers Customer service are very apologetic which I appreciate however we would like all our items and the correct chargers we paid for

Was expecting next day delivery but that didn t happen as all items weren t in stock

I realise I may be a bit of a nuisance i ask a lot of questions and question prices I m looking for the right price but more importantly the right product After asking questions and seeking the advice from the experts I bought the K2 cash drawer amongst many other things This cash drawer is far too small and designed for Euros not Pounds I do not recommend this drawer nor ERS if you re not sure as they seem unable to give clear advice For this drawer it s simple what they should have advised me Well made drawer a bit on the small side If you need 4 note spaces this has it but at a squeeze it s designed for Euros If you don t need 4 but 3 note spaces then this drawer is great Also I agreed to purchase 2 Receipt printers that were re-boxed I did question the price and all of a sudden they weren t available anymore Interestingly just as they matched a lower price for the ipad frame It seems like this got their back up Not very professional My conclusion if you KNOW what you want and ERS is cheaper than everyone else then buy it from them BUT if you need some help go elsewhere

Product was good but I think there was a hitch in the ordering process- there was an unnecessary delay before the order was actioned

Barcode scanners are not complete You need to order the charger adapter and cable separately I requested what I need to order exactly but I got no satisfying answer