Fairfaxandfavor Reviews

Great customer service from Fairfax and Favour

Hi I wore my fabulous Chameau wellingtons for the first time yesterday - so warm and comfortable They had been sitting in their box in my wardrobe along with my collection of Fairfax and Favour boots and handbags waiting for the Autumn weather to arrive On returning from my walk I noticed that the tassle on my right boot was missing I retraced my steps but to no avail I used the live chat to speak with Chloe Croft who was very professional and exceptionally helpful Chloe has arranged for a replacement tassle to be sent out to me Thank you Fairfax and Favour for your great customer service

simply the best customer service team I

simply the best customer service team I have ever dealt with Purchased Monacos in August then discovered missing ankle strap in December Customer service Megan dealt with this promptly and sent replacement to arrive free of charge next day

One of the nicest brands to deal with

One of the nicest brands to deal with its high end price tag but exquisite quality means I only own a handful of pieces but I would love to add to it I am looking forward to what I may treat myself to at Christmas Fantastic customer service thank you Chloe

Contacting Customer Services

I recently experienced an issue with the quality of a pair of boots One was damaged I contacted Fairfax and Favour and very promptly received a response from Rachel Rachel kindly arranged for DPD to collect the boots and then immediately dispatched another pair which she personally checked before shipping in addition to adding a free gift Rachel was amazing and a pleasure to deal with Delighted with the replacement boots and especially impressed with the friendly and very professional customer service Rachel provided Thank you Rachel

Faulty sole on boot I returned my faulty Boudica boot and

I returned my faulty Boudica boot and was quickly passed on to the warranty team who forwarded the boot to the Boot Reoair services It was agreed very quickly that a repair would be done They requested the other boot and replaced both soles The boots have now been returned and they look like new all polished and treated The team were very polite efficient and correspondence timely and helpful Excellent job

Number one for costumer service

Fairfax and favor have the best costumer service The fact that you can just whatsapp the team with whatever problem you have and they will try and normally solve you issue with in 3 minutes of you texting them is just awesome It doesnt matter what the problem or question is they will have an answer for you

Amazing customer service

I had an issue with a bag I purchased in the winter sale and the customer service I received was second to none The bag was returned and a replacement sent unfortunately not in the same colour as this had sold out but in another core colour They honoured the sale price too Everyone I spoke to or emailed has been really helpful You couldn t ask for better seriously Plus my new bag is lovely Thank you Fairfax and Favor

I recently contacted Fairfax and Favor

I recently contacted Fairfax and Favor to advise them my umbrella had a strut that bent Kamila replied and was most efficient courteous polite and helpful I supplied photos as required to show the issue and within a day Kamila replied again to inform me a new umbrella was on its way to me so pleased with this resolution Fairfax and Favor are such a pleasure to deal with they certainly do stand out with there customer service as well as there products Five stars happily given - Thank you

So impressed with customer service

So impressed with customer service Left a WhatsApp text late evening 10 01re concerns about recent sale purchase Received a call this am not only apologising for delay in returning call but dealt with my concern which I was incredibly impressed with So helpful and keen to resolve I would certainly recommend this company