Farah Reviews

Atrocious customer experience with no end in sight

Ordered couple of items on Black Friday no sign of delivery after a couple of weeks Contacted customer service and while courteous they gave me generic answers and told me to wait despite me clearing telling them that the order was in trouble Finally 3 days before Xmas after I pinged them for the 5th time they inform me that the order won t ship in time and have no clue on delivery dates Atrocious customer experience with no end in sight

Very displeased with the customer

Very displeased with the customer service here I attempted to cancel an order about 2 hours after placement I was told that this could not be done at first and then on further discussion I was told it was reported to a colleague The terms on Farah s website state that before an item has been dispatched the customer has a right to cancel Well I did get the shipping notification today so now I cannot cancel the order without having to ship it back and pay for it Very unprofessional Would not ever do business again

Woeful value for money and a sub standard offering

My parents bought me 2 pairs of Farah trousers They were twice the price of my usual brand For this price I got shallow pockets items fall out all the time One back pocket usual brand two very poor material creases at the slightest touch Woeful cut of design they look like a tatty sack esp around groin area One button on the waistband usual brand 2 clips hooks plus a central button At double the price of my normal brand you would expect something of a much higher higher standard Farah trousers are not worth half the price of other brands that are far better quality yet the less expensive brand actually manage to offer excellent quality and value for money Talk about living off past reputation FARAH STOP LETTING YOUR ACCOUNTANTS DESIGN YOUR RANGE

I actually rate farah zero

I actually rate farah zero I ordered from them in December DPD delivered to the wrong address I contacted farah twice no response I claimed a refund from my bank and now farah are disputing it after 2 months They are claiming i have never contacted them They have sent reviews from other customers of the products i ordered to my bank as some sort of proof that i have received the orders Extremely poor customer service and very dishonest company avoid Scammers

Woeful

Ordered a shirt from Farah I washed it before wearing and it shrunk so returned the item as faulty Not the only one who had this issue looking at the website reviews for the shirt Attempted a live chat and was told the warehouse were looking in to it Over three weeks on and still not heard anything losing the will A painful experience and one that will not be repeated

I d leave zero stars if I could

I d leave zero stars if I could Worst customer experience and support our there Trying to charge me a shipping fee on a refund issued when the item was never sent to me Then claiming that because I received another item from the order the shipping deduction on my refund still applies That s simply unacceptable If you want to contact the customer service team you ll be waiting weeks for a response and when you get one it s a complete waste of time My advice would be buy directly from a local store because they at least will look after their customers AVOID

Still awaiting refund

Ordered 3 items One was cancelled with no explanation Sent two back nearly two weeks ago and still haven t had any confirmation of a refund being processed So slow Avoid Edited After I left this review I received a refund notification for one item I sent two back in the package so still not correct

I ordered a shirt and jumper in August

I ordered a shirt and jumper in August Was being delivered by fastway and all the tracking from fastway said it had been delivered which it never was Have emailed fastway 3 times no response Have emailed farah several times and have got 2 responses from Graham both saying he was going to escalate to head office and then I m ignored after that Worst dealings with a company I ve ever come across will never spend a penny with them again 4 months trying to get somewhere with 2 companies and being ignored by both absolute joke

No extension for returns despite current covid crisis

Highest numbers of people in hospitals due to Covid 1 in 20 infected in London but Farah haven t made allowances to extend their returns timeframe So having to go to post office at the height of the pandemic def more than 20 people in the queue Shame Farah couldn t show more care to it s customers and the public more generally speaking