Wow Trustpilot really This is low even for you
It does make me chuckle reading all of these reviews about Feefo on Trustpilot Why 1 - Virtually all are from new accounts who have not reviewed anything else if they were so keen on reviewing a company which according to the review they couldn t surely they would have reviewed on here 2 - The irony of complaining about fake reviews on Trustpilot which I seem to remember was featured on the BBC S Panorama programme for using and allowing fake reviews in a mass scale not to mention the number of people offering to write fake Trustpilot reviews online - search for fake Trustpilot reviews in Google where as on Feefo you actually have to of purchased something or used a companies services to review them 3 - if a customer doesn t get a review request Feefo when notified will make sure one is sent and will investigate to find out why and repremand companies not sending to all customers 4 - Feefo do not delete customer reviews and encourage merchants to deal with the issue to show its resolved Trustpilot remove reviews automatically if they are reported 5 - Finally guessing Trustpilot don t think of the legal standpoint allowing fake reviews to falsley represent a competitor In my experience companies who feel that they must bad mouth the competition even poorly attempted attempts like this means they are worried about them
PreferFeefo
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Love the service
Love the service I couldn t recommend them enough and prefer them over Trustpilot
Andrew
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Never had any issues with Feefo
Never had any issues with Feefo They are probably the most honest company for reviews
Ali Amee
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One of the best review sites around
One of the best review sites around far better than rubbish trustpilot and so much easier to deal with
Thomas Christie
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Excellent Customer Service
Very good customer service got a reply in minutes My problem was solved within 20 minutes Would recommend
Peter
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Feefo has amazing support for my
Feefo has amazing support for my business during this difficult time Thank you Dee and SallyThank you
Bridget
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I had previously made a negative review
I had previously made a negative review for this company - Feefo - however I subsequently realised it was actually another company called Reevoo that I had issues with who seemed to be selectively sending out product review requests for companies I m afraid I didn t pay much attention to the name and to be honest because of the ee s and oo s in the name I thought they were one and the same company I feel bad mixing them up I will say I have been very impressed with Feefo who genuinely wanted to understand the specifics of why I had given them a bad review In their communication with me I found Feefo were courteous and genuine They explained that they believed in honest feedback and that it was a breach of their contract with their clients if they held back products purchase data They use the product purchase data provided by the client s company to send out requests for reviews of the products sold - so every product purchase should get a review request it s not selective at all They said This is why we urge people to contact us so that we can investigate on their part
John Lyle
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Really excellent company
I have used Feefo on a number of installations and each has been effortless and completely successful Couldn t recommend them highly enough
Stuart Deavall
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As a retailer
As a retailer I use both Trust Pilot and Feefo I felt compelled to write this and I am very surprised at the reviews on this page claiming retailers can remove negative reviews on Feefo because this is simply false It s virtually impossible to have negative feefo reviews removed You are required to raise a case with feefo who only remove them in extreme circumstances and refuse 99 9 of the time It s laughable to think you can just remove them as you please because often to our frustration you cannot Both systems have their frustrations but ultimately they both side with the customer rather than retailer which is the right thing to do To Add - any review system allows a retailer to send the reviews in bulk to a list so it is possible some retailers only send to specific customers but how would they know which ones are happy before they send a review We use a feed to send to everyone automatically which is how most companies do it
Philip Cody
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Great source for reviews
Feefo is the most honest review company I know of All reviews come from real customers and they don t allow the deleting of negative reviews Customer service is also superb
