Fh Reviews

The most terrible courier company I ve ever seen They just leave parcels somewhere near entry door on clearly visible area without even bothering to putting it in more secure place that is also available near the door And all this in large public housing complex When you began to communicate with them about lost delivery item they wrote back with prepared templates to double check ask neighbours check surveillance etc just to tell you that they can not help any further The company with NO responsibilities They don t even accept that leaving parcels unattended in clearly visible area is a wrongdoing P S I wasn t surprised at all when I saw their One-Star rating everywhere This tells for itself

I really want to swear but I have to contain myself in this forum This company is utterly inept has no concept of what service is and I dont think the drivers know how to read delivery addresses instructions or how to follow a GPS I don t live in a rural area or a place that is hard to find Other courier companies have delivered packages to my home without any issues My package never arrived - was with two different drivers on two separate days a week apart - further delays - and neither of them could deliver it to my home My phone number was on the delivery notes and both drivers must of missed this - or not read it at all Or couldn t read it This happened another time and the package was delivered to a completely differenty address by the very hopeless fast horse Luckily that person was honest and phoned me my number was on the instructions The driver couldn t phone so I drove and picked it up myself And it is hard to contact the company The phone number bounces to some other random company with a voice-recorded message Their email system is weird but they did respond to my email with some template drivel that didn t even respond make sense to my issue which proves they don t even care I strongly advise people to avoid using fast horse This company is worse than hopeless and I don t understand how a company like this can continue to function They need to change their name from fast horse to Slowest horse in the entire universe Utterly unbelievable

BS service Delivery address to a business and they re trying to deliver after hours Now the parcel is being returned back to the sender I made a complaint to the MBIE This company has no email address or contact phone number

Absolutely terrible

Abhorrent company Worst delivery staff Shoved an expensive leica lens delivery half hanging out of my letterbox for any would be opportunist to steal instead of bringing it to the door like they should This has happened many times They sometimes turn up at my house at weird hours on a weekend in unmarked cars often several completely different drivers on the same day It s like the Uber of courier services It feels like a massive violation of privacy And what s worse I have no way of opting out as a lot of companies no longer give you shipping options This company is awful and I hope they eventually get regulated out of existence

Once again these so called delivery drivers just toss your parcel where they find it easiest for them take a photo and go Don t even attempt to knock the door or ring a doorbell What is wrong with them Totally useless drivers and should not be working in this industry

My parcel has been in the Australian distribution centre waiting to be delivered for over 2 weeks The phone number provided by Ali Express for customer service doesn t exist

Finally notified delivering yesterday Home all day cameras etc Receive a notification saying no safe place to leave the package absolute load of rubbish there was no attempted delivery Trying to sort this out with them is a waste of time

What went wrong this time well every time you Driver just throws parcel over fence to unsafe place How to improve service Just deliver to front door like everyone else does and leave in safe place Make contacting customer service easier Act on complaints received don t just apologize and do NOTHING

Absolute rubbish company that employees delivery drivers with no care at all