Fitbit Reviews

Brilliant customer service

Husband s Charge 3 got progressively dimmer to the point he couldn t read the screen at all Contacted Fitbit who asked him to try a few simple tests none of which resolved the problem They offered him 50 off the latest model or a free replacement of current He chose the latter which turned up two days later No quibble no hassle pleasant and easy

Excellent customer care

I had my Fitbit Ionic for about 1 5yrs absolutely loved it but about a week ago it stopped working I contacted Fitbit about this and they were so professional and polite and luckily it was still in warranty so they sent me a new Ionic within a couple of days The customer care was excellent and I am over the moon that I can still use my Fitbit The Fitbit itself is brilliant easy to use fast and comfortable I would highly recommend

Don t understand the negative reviews

Don t understand the negative reviews Maybe they haven t voiced their concerns to customer service Had a problem with my versa lite contacted customer service and was talked through all the trouble shooting Unfortunately couldn t resolve issue but was promptly sent a replacement Their customer service is second to none I personally would highly recommend and purchase again 5 stars all the way People with problems should give them a chance to make good rather than leave a bad review without trying to rectify it

The initial customer service was really

The initial customer service was really bad however I suggest you try calling them not online chat because after they go through the whole restarting rigmarole and troubleshooting they offered to send me a new one as it was still under 2 year guarantee Stay persistant patiently go through their troubleshooting and they should just send a new one if they cannot fix it They didn t ask me to return the old one it was completely dead

Instant replacement after 14 months

I have had my Versa Lite since May 2019 and it broke this evening I spoke someone on their live chat and they literally got a replacement sent out with ten minutes It s due to arrive in 4 business days I know I may be one of the lucky ones as there are lots of negative reviews but they were so polite and helpful I thought it worth writing a review

Fitbit Flex 2 out of warranty

Bought a Fitbit Flex2 in September 2017 from John Lewis Had a problem with it not charging in 2020 NOTE out of warranty rang Fitbit freephone very good customer care offered to replacement or 50 off a new Fitbit product Update received a new Flex 2 in the post today less than a week after conversation with Fitbit 10 10 for service and customer care

Great customer service

Had a lot of problems with the charge 3 got onto customer service and it still wouldn t work wasn t sure if I could get a replacement as it was a gift I contacted them again the following day to enquire and the guy said I was and sent me an email to get a replacement so helpful and straight forward

Fantastic response from Fitbit Thank you

Had a Fitbit versa for one year and 1 month when it stopped charging Purchased from Currys PC World who ignored my several attempts to get in touch and were impossible to reach on the phone After a week of raising the issue with Fitbit directly they have processed an order for a replacement device Now THIS was what I call customer service Well done Fitbit And thank you