Based on authentic user experiences
Mikel Amiel
6730 reviews
N/A
1 year ago
Run For Hills
At one point I thought fix me stick was the product of the future and the company was 10 Stars but after what I found out today and how I was misled they got some serious trouble on their hands This is my story Anyone that refutes it They ll meet me in court When I first found out about FixMeStick it was on television through home shopping Network I was so enamored with the product that I said I have to give it a shot I was having trouble with my computer and I said maybe this will work I got on the phone I ordered it and that was it One important fact was left out that could have probably saved me a laptop and a ton of music that I had on my laptop because I m a disc jockey If you go into a store and you purchase fix me stick the only support you can count on is through email There s no phone number and everything is a process So after my first experience with fix me stick I thought well everything should be a breeze after this I mean it picked up a virus that my antivirus program didn t pick up So you can say I was smitten with the program until the day it happened Something was wrong with my computer and something was wrong with FixMeStick Fix me stick would not update When you use fix me stick the first thing it does is that it updates all of the virus definitions For some reason fix me stick would not update So I emailed fix me stick and they couldn t figure it out Then they had me do something that I warn anybody out there DO NOT DO TOUCH THE BIOS Unless you know exactly what you were doing I repeat do not touch the BIOS I was convinced by their technician with their instructions that everything would be okay just follow their directions I followed the directions and everything just fell apart My computer was worse It would not start up not even in safe mode I told fixmrstick what happened and they did nothing they didn t offer any phone support and I want you to remember about something that I said in the beginning I purchased this on television at HSN I went and I hired a technician to try and solve my problem with my computer He brought in all of this fancy gadgetry and couldn t do nothing as he told me that my computer is shot I lost tens of thousands of dollars worth of music and I was destroyed Here s what I found out today Because I purchased my FixMeStick through home HSN I was entitled to phone support I was entitled to phone support because when I purchased it through home shopping that made me a lifetime client to fix me stick Do you think anybody at that company will would realize this The answer is absolutely not Do you think that they would look at my records and see that I purchased it at home shopping because there is a questionnaire and they ask you where did you get your FixMeStick and I told them on home shopping Nobody looked That is a breach of contract and I m coming after them They as a company are responsible to back up what they claim and today on the phone with this young lady I was told that I was a lifetime client I was so upset because I wanted to give her are you a good dose of verbal abuse but decided against it because I didn t have the heart to do it to her But what I have the heart to do is warn each and every one of you out there STAY AWAY from this company For some unknown reason they do not want to offer phone support If someone would have taken the time to look at my record and see that I was a lifetime client I just still might have that computer today up and running Because of nothing but sheer INCOMPETENCY I had to go out and purchase a new computer and purchase the music that I lost I hold fix me stick responsible In closing most companies if not all or for some sort of phone support Sometimes you have to pay for it and sometimes you get it for free but but this company offers none They are not worth the toilet paper that I use in the bathroom
In ktown Fishing
6730 reviews
N/A
1 year ago
Buyer Beware
Do not believe their 45 day money back guarantee After reading the reviews and 45 day money back I decided to give it a try I purchased mine from London Drugs I didn t fix my laptop and I contacted Fixmestick by email They told me to just bring it back to London Drugs for full refund Took it to LD and they told me there s no refund on software So when I got home I emailed Fixmestick again and then they said NO Guarantee if I purchased it from 3rd party sellers WHAT A JOKE What a scam PS All of this occurred within 10 days after purchase I also just check out all negative reviews on Amazon ca I wish that I did this before purchasing Update email from LD July 9 22 A copy of LD return policy Digital DownloadsAll electronic software download purchases are final and cannot be returned If you have any questions regarding this policy please contact our Customer Care Center at 1-888-991-2299 or by submitting an electronic form on our Contact Us page London Drugs email to me To MLondon Drugs ShoppingThu Jul 7 at 5 22 p m Dear Mr L-- Thank you for your email There is no return policy on FixMeStick Once these are sold and taken out of the package they cannot be returned This is also FixMeStick s policy so I am not sure why they would tell you to ask London Drugs for a refund To date we have not heard of this product having a defect as most of our customers have found this item very capable of removing malware We apologize for your inconvenience but will not be able to assist you with this purchase Thank you for contacting us Sincerely London DrugsDoreenCustomer Care Centre Administrator604-272-7414 1-888-991-2299As you can read the email reply from FMS They are encouraging me to lie and say there product is defective and doesn t boot up for my refund Which is not the case as FMS didn t fix my laptop problem period Any company that encourages someone to make false statements on their behalf to obtain a refund from 3rd party seller IS NOT THE KIND OF COMPANY I WOULD LIKE TO DO BUSINESS WITH
Len Santacroce
6730 reviews
N/A
1 year ago
computer crashes
I purchased this and ran it on two computers The one took 19 hours and found 2 viruses The second found none Since running the FixMe Stick both computers have crashed I could see that on one computer both when both crash there has to be a flaw someshere
David D
6730 reviews
N/A
1 year ago
Did not work
Did not work Customer support was not good watch out for autorenewal money grab Would NOT recommend
In ktown Fishing
6730 reviews
N/A
1 year ago
Didn t work on my 2021 laptop
Didn t work on my 2021 laptop Called customer support and all they did was give me a run around They told me to take it back to the store where I bought it from for refund When I brought it back they tell me FIXMESTICK is supposed to refund me Like I said they gave me a run around 3 times and I gave up I m out 70 00 for a flash drive that does nothing DO NOT BUY THIS PIECE OF JUNK
Clive Ketteridge
6730 reviews
N/A
1 year ago
SCAM
SCAM - zero support put their product in the bin and put it down to experience Then to my shock they extracted 50 from my PayPal account without my permission As the support period has barely started and their product is long gone I do not want it need their support PayPal dispute process sides with them Unbelievable to me this is blatant theft They offered me 50 For what I want 0 of their service Pathetic short sighted company I hope this review costs the 10X what they stole from me update 29June2022 Full refund received shame it had to come to this Customer Service should be the no 1 asset of a company in MY view Case closed
Janella Gowryluk
6730 reviews
N/A
1 year ago
Never worked Random renewals despite cancellations Unsatisfactory service
The Fix me Stick I bought many many years ago never worked I believe I asked for my money back but I can t be sure What I DO remember is that there was a random charge on my account a year or more later That charge was reversed and my account was cancelled Last week I found a renewal for my cancelled account and the service has been horrible I wish I had thought of copying and pasting it here I ve asked for the expiry date of the cc used I ve asked for the date of original purchase- which I think was 2014ish I ve asked several other things and this Dave guy just keep ignoring me and saying Half the charge refund ok I m starting to think it s a bot running I will definitely be following up with the fraud department of my CC company
Dave
6730 reviews
N/A
1 year ago
Spent over 30 minutes yesterday trying
Spent over 30 minutes yesterday trying to speak to technical people automatted message informing me we are busy leave message with your contact details and we will get back to you this I have done Now over 24 hours later still no body has been in contact Called they number again went straight to voice message same as before I can only conclude the product is faulty or they are going out of bussiness or with this kind of service they should be The service this company is delivering is outregeous I have emailed the CEO Marty Algire he to hasn t bothered to get in touch It would appear I have a product that is now totally useless not fit for purpose and destined for the bin trash I look forward to hearing from you but wont hold my breath case referance 614010 will have all my details
Richard Murrell
6730 reviews
N/A
1 year ago
Disappointed with FixMeStick
After years as a happy FixMeStick customer I was shocked to find a 100 00 charge for support on my credit card Up to this point support was free and friendly I received no notice that support was no longer free The problem was caused by an update to Windows 10 Rather than issue a fix to all customers they let me use support and charge me There is no way to contact FixMeStick except through support for which they will charge me The phone number has been removed There is no way to contact administration I cannot withdraw my subscription
Al Roney
6730 reviews
N/A
1 year ago
I am not getting any service from the Service dept
I am not getting any service from the fixmestick team I have been emailing for a week and a half after which time I finally got a phone number to call I had asked for someone to call me but they provided a number to call I waited on hold for over 20 minutes and then was only given the option to leave a message After 3 and a half hours I have not received a return call Fixmestick needs a stick to fix their customer serice Please call me
