Flexed Reviews

Trying too extort money from me with lies

So last Tuesday my direct debit wasnt in for collection I d been in hospital and mistakenly thought it was Friday I rang Thursday too update my details as had a new phone which I bought since being discharged I have an app I always download on my phone that records all my calls Which I m thankful of Anyways I ring Thursday spoke too tom Holland explained situation was willing too pay and any over charge and I d ring back Friday I gave my new details too him and the girl who originally answered the call Friday I rang when office was shut so first thing today I rang too resolve this as up too now had no issues with the company and happy with car and still have it too January Then I get told it s passed for respossion fair enough But then They acknowledge on several occasions I updated my contact details and made them aware of a two week hospital admission So the girl who was nice enough says I ll check with Tom and rang back One hour later she does says it is still being repossessed I m too late and the company tried too take the car at the weekend As I stay with an Ill family member and was in all weekend except for 30 minutes this was news too me She then goes on too tell me a card was even passed through our door Having CCTV front and back I made her aware of this and I would not be paying 255 pounds but did say I ll check it first Few hours go by Same girl all this is recorded Again tells me this company appeared for the vehicle I then explain I ve looked over everything and unless it was Amazon or royal mail no one attempted entry front or back It gets even strangerSomeone from the 3rd party interloper company rings he s all over the place changes story 3 times all recorded then he says AH we just drove the front too see if we could see it will that s nonsense there s parking at the front a bus stop is right outside Then I make him aware of the back clearly as he s never been here he backtracks a bit and says I ll hand it back too her We have private parking you see round the back allocated too each household one way in one way out Several people have cameras etc as does the factor The calls today I ve just listened back too and Thursdays The situation Thursday was definitely I could pay I did change details and it isn t my fault if someone hasn t updated it As for the made up story for escalation and changing story today on several occasions that s definitely something I m considering passing on too the financial ombudsman Morally as well you d think being in hospital two weeks they would give you more than three days too pay I contacted them two days after payment bounced gave up too date details that were never corrected Avoid at all costs these lies are a form of extortion by fraud

I hope people read my review before

I hope people read my review before they rent I have all documents against this company don t think you are saving when you see good deal here this guys will charge you for fake things take your money 255 pound for this attached photos issue what I didn t do I leave the photos in google reviews you can check what waiting for you I rented Skoda from them from start it was awful I got used car no problem with this but the issue the car is basic and it has problem that Engin stop while car driving with this stupid on off Engin option it was bad because they are in York and I am in London I decided to return the car in one month when they come to collect the car they inspected it like they give me new car when he get car the guy say nothing in 3 days they reported not scratched something like door touch something it s only 3mm something hardly you can see from door side I am not sure if I got the car like this or they did it also they reported car paint issue like paint for 3cm had issue it s 2021 car must be under warranty if car had paint issue They charge me 420 pound after many emails and calls to sales girl Ms Holly and other guys in company of-curse one throw me to other they said Manager agree to remove 165 pound still 255 pound they took from me extra Not only this after I return the car they try to take extra rent from my bank account 2 times 1- How on earth I can be responsible for quality of car paint If this issue not they did it to car car manufacturer responsible about this bad quality 2- the guy who took the car he drove it so maybe he hit something how inspection can t be infornt of me 3- the guy bring the car to me only show me around and tolls and petrol level he didn t ask me to check the car the way they did after collect It s not about money but I don t think this will go away I am filling compline and I will take legal action I even offer them to waive all charge and keep my money and later I take car from them they decline they just want to take my money for fake reasons Guys be careful any one want to verify this details welcome

Disappointed

I recently used Flexed as I love the idea of short term leasing However my experience was negative and as such would not recommend the company to anybody

Awful service and extremely rude

Awful service and extremely rude I tried to place an order for a premium car for 28 days I have excellent credit They asked me to submit payslips I did so I have a good wage I was then asked to submit 3 months of bank statements - v strange I was then told me credit is average it isn t I was then told I was declined The tone was extremely rude and it might be a scam Avoid

avoid

trading as auto horn as well went to them as needed something short term and quick Jonathan Traves is the worst and most dodgy person to ever work in any company not alone in a position of finance i used a family members card for the one off payment for delivery and he kept those card details even though he knew they weren t mine then he decided to use that card knowing it wasn t in my name to put over 1000 on it provided proof that he shouldn t of charged that card and rather than just refunding it has made the card holder go through a whole charge back process even though he had no authority to use those card details i don t know how he works in his position either the company is really dodgy and fraudulent or he is stay away

Con Artists

Leased a short term vehicle from Flexed for just one month as a stop gap until a new car I had ordered arrived in stock at a dealership - when it came time to arrange to return the vehicle was advised that to definitely avoid another months rental coming out of my account I should return the vehicle a day early - essentially paying for a day without use of the vehicle I agreed to this even though it was a less convenient day for collection of the vehicle They have still taken nearly 600 out of my account for this month even though I have now returned the vehicle Avoid Avoid Avoid

Autohorn part of Flexed

Autohorn part of Flexed Awful experience Given incorrect information at quote stage the company are happy to take payment by card when it suits them but will not allow payment by card from the customer even if the customer is paying early Car delivered late costing a days wages Staff condescending in their replies Do not use

Avoid

What started as a nice experience turned into a shoking one Couple of days after I have payed my joining fee I got hit by a car and put in a wheelchair for a few weeks As the car was obviously not needed anymore and it won t be for a while I have emailed back and asked for the fee to be refunded Was slapped with a not refundable email and offered a no fee deal further down the line when needed Newsflash it s 2024 Bank is already involved and Monday morning further legal action will be taken

A fantastic experience and service

My first time leasing a vehicle which was made a seamless experience by Marcus at vehicleflex Marcus was supportive beyond expectation not only providing timely quotes but actually helping us with the choice of vehicle which many leasing companies do not have the bandwidth or knowledge to do so to conclude a choice of vehicle meeting our budget and optimally addressing our needs I would highly recommend vehicleflex for a first class service and specifically Marcus for his professionalism and attention to detail