Foxybae Reviews

Wish I could give zero stars

Wish I could give zero stars They will mess your order up and refuse to correct it Stay away

If there was 0 stars i would give it

If there was 0 stars i would give it because i ordered a flat iron due time it started bending and pulling my hair i contacted customer service and a rep playing manager TARA was rude from the start even though i have ordered several things giving Foxybae a chance it just seems like something is always from with this company i even ordered a wireless curling iron and it would not work properly but its ok because TARA would answer to another reps emails when i was NOT emailing her she is the rudest rep i have EVER encounterd and dont expect them her to help you out because im sure she deals with people everyday i dont understand how shes even working there well as i said 2 different items i bought from this company and BOTH items mess up mind you i had the item for a year so be prepared to yearly buy there products

If it could be 0 stars it would be

If it could be 0 stars it would be I bought a package with the Blow out dryer brush the 7 in one curling iron the flat iron and I just recently ordered the rose gold blow dryer I ve only used the products maybe 3 times and the blow out dryer brush just about caught my head then my house on fire That was even after it was unplugged it still got really hot and started smoking worse I called customer support and they were extremely rude When I was buying this overpriced death trap they were extremely helpful Make sure to use the products a lot during the warranty period even if you don t normally use them just get them out and turn them on and run This has been stored in its box in a dry closet so it s not anything I did So now because I don t use my hair products often I am out a lot of money and also was treated despicably by the woman on the phone She never even asked me when I bought my items and yet told me it was outside of the warranty period This is a scam and their products will cause harm to you or a loved one or your property I ll definitely be trying to cancel the order for the blow dryer too now I wanted all of my things to match but not at the risk of my or my childrens safety The woman who I just spoke with needs to be fired She didn t care not one bit how dangerous this product is and dismissed it without even asking any info or apologizing She just immediately got nasty and jumped to being dismissive and really rude

2 months later I have not received all

2 months later I have not received all my stuff bit their email says I did Then I call customer service the put me on hold for 10 minutes and then hang up over and over again

Worst company ever

Worst company ever Won t answer emails or complaints I placed an order three weeks ago Only got one of three items And now they re saying the whole thing was delivered Stay away Don t waste your money

bristles fall out-handle heats up

I got the foxybae round brush mini hair dryer - rose gold The bristles fall out everytime I use it They bend also And the rose colored metal on the handle heats up - very hot so you can t hold the dryer for too long before you have to turn it off and let it cool down It takes forever to dry your hair that way Makes me think - has no one at the company ever actually used this dryer It was apparent the first time I used it Do not buy this dryer

Horrible Service Unprofessional

Horrible horrible customer service very unprofessional This company is not a professional organization so be very careful ordering from them they make their own rules as they go along If you ask for a manager they claim they are a manager when they are not and when you ask for their manager they refuse to escalate the issue Chose another company that is reputable this one definitely is not

Worst company and hair products EVER

Worst company and hair products EVER I should have read the reviews on Trustpilot before I ordered anything from them I ordered two leave in conditioners and one heat protector The leave in conditioner is horrendous I previously sent them an email with a question which went unanswered That should have been my first clue Then they sent me a promo code for 60 off anything on their website Of course that didn t work So my bad that I went and ordered products from them I paid for expedited shipping and the products still took five days to arrive Of course I sent them another email asking for a refund for the expedited shipping and Guess What No answer I just sent another email about wanting to return the products because their website says you have to contact them first My guess is that they will wait until after my 30 days window closes and then tell me Too late So typical Please please please do not order ANYTHING from this company Buyer beware

Very unprofessional customer service

Very unprofessional customer service I bought a straightener and a curling iron both only worked for a couple of weeks they send me a replacement and the straightener started making a buzzing sound like when there s a shortage on the electricity then stop working they told me they couldn t give me another replacement because they already send me 2 replacements Just a waste of over 100 00 I don t recommend you buy their products they will only work for a couple of weeks