Frankknighton Reviews

Stand-out customer service

Recently needed to obtain a riser-recliner armchair for elderly Mum leaving a care home Mick and all other staff we came into contact with couldn t have been more helpful throughout entire process from ordering to final delivery

Reliable customer service

From ordering to delivery everything was straight forward The delivery was excellent and the delivery guys took care when bringing the furniture into the house and assembling it Will recommend to family and friends

The best service

In the last 18 months we have purchased a three piece suite and two chairs the service we received was exceptional and cannot thank everyone at Frank Knighton enough continue the good work

Did someone say Belper oh no

So much choice but we already had in our minds what settee we wanted but still lots of choice This was worth the wait and to be honest I didn t think it was that long to wait it went really quickly And when it came was not disappointed Great comms arranging time to deliver and a great team that arrived Not sure now how they managed to get it in our house but they worked miracles Well done lads

A lovely experience from start to

A lovely experience from start to finish Gillian was attentive informative and helpful from the moment we entered the store Thank you for the advice we are looking forward to our new sofa being delivered

Recently had an electrical problem with

Recently had an electrical problem with our three year old recliner reported to shop and they came asap fixed it with no charge or fuss

Total Charlatans

Purchased a sofa from these people in good faith very pleasant experience in the showroom but unfortunately that s where it ends The leather sofa and chair we purchased which we had only a few weeks started to show signs of what you would expect to see after many years of use bearing in mind that the furniture is sat on for a couple of hours in the evening We reported fundamental issues that we considered should not have occurred to be told it s the way we sit on it and it needs to be dressed the issues are natural characteristics What a complete nonsense Mr Knighton speaks very cocky self opinionated person and thinks he knows it all The sofa is a recliner and the frame is totally out of alignment the cushions are all shapes and sizes you can almost think that the two parts are from entirely different production lines as they are odd we have squeaking and groaning on the frame every time you sit or rise the hide is saggy and dented in various places after such a short time I would not expect to see these issues but we are told this is perfectly normal and part of the furniture s characteristics what a joke Frank Knightons are They took away an arm wing as they like to call it to make repairs when it came back Mr Knighton would not allow me to look at the repair and just wanted to get it back into position and leave promptly when we challenged him that was not the arm he took away conveniently we choose the same colour sofa that was in the showroom I m adamant that they were switched something he continues to lie about He has a lot of incorrect opinions and even stated that we are fussy bearing in mind that he proffered the information that you get what you pay for as this furniture is made to a price also he noted that he could see further fundamental issues with the furniture that we had not spotted or reported these comments certainly don t fill you full of confidence We have asked for a refund to be told that they would be happy to do this but told us we would have to pay 25 restocking fee in the sum of 700 00 as detailed in their T C s this restocking fee does not exist we asked for an explanation to which was not been answered to date they have now flatly refused to make any sort of refund and have even suggested that again they will take it back as a cancelled order but the fee still remains they quoted 7 1 of their T C s this still being incorrect as this is not a cancelled order we have not changed our mind the furniture is not fit for purpose also we have the goods and they have been paid in full in good faith totally unacceptable and unethical They keep quoting that they are different and provide a better customer experience than any other retailer unfortunately this is not something we have experienced in fact far from it they are as nice as pie while the transaction is going through and then after they are rude and dismissive and as soon as a problem arises they have no time for you We have sent multiple emails and have continually had to chase for reply s Today they have offered to exchange our furniture with the second hand showroom model We paid for new furniture how dare you think this is a resolve you are deluded This is not over but you good genuine people out there be cautious if you choose to deal with these people

Only just coming to replace this sofa

Only just coming to replace this sofa after 11 years and that s because it s faded in the sun We didn t have an expensive brand one either Their after care is second to none We noticed the frame had broken underneath after about 4 years we contacted them and they came and took it away and gave us another sofa to use whilst it was repaired The cushions do flatten after time but they will refill them as many times as you want them too free of charge Can t recommend them highly enough proper craftsmanship and attention to detail Looking around at different companies for a replacement and I am horrified by the reviews I read for other sofa companies which prompted me to leave this glowing review I can t find anything with the same quality elsewhere and I m tempted to just as Frank Knighton to recover this one as I m sure it s got years of life left in it

If I could give them 10 stars I would

I cannot recommend Frank Knighton highly enough If I could give them 10 stars I would We bought a Parker Knoll Suite 4 years ago and over time as with any suite it has become less firm Frank Knighton because they are also a manufacturer offer a service where they replace the seat foam at cost price and replace the back stuffing for free I don t think any other retailer offers this service and it is terrific Two really great gentlemen came to collect it with great care and a couple of weeks later they brought it back and it is like new I was kept fully informed as to timings etc and the cost was minimal They were also terrific when we were buying the suite especially as it was 2020 so not an easy year A great price for what we had chosen but the after sales the courteous staff the great communication are absolutely top notch It makes such a change to find a family firm that you just know you will use time and again Long may they last