Fraserportraits Reviews

Very poor customer service

Very poor customer service they don t care about the customers just about their profit The overpriced leavers jumper I have ordered for my 11 years old in size 12-13 and he is one of the shortest children from his classroom is so small he can t wear it The manager would not replace it or refund money He didn t care about finding the solution Be careful parents when ordering personalised items from this company

Do not recommend for school photos

My boy just started school Was hoping for a really nice picture to commemorate his first year in reception and also to send a copy to my folks in Australia But no they managed to get the boy who cannot not smile to not only not be smiling in the picture but to have this creepy expression that i have never seen on my son before And then i called to see surely there would be a few more options to choose from but no Sure enough the photographer only took 1 single photo and thought a non smiling creepy expression was good enough Such a massive shame and what worries me is that if the school always uses the same company i may never get a good picture even for next year again Surely you tell a 4 year old to smile and say cheese and they will smile It s not that hard Poor photographer terrible picture and poor company

lies about free delivery

unfortunately I do not decide what photographer my children s school uses They ve been very unprofessional 2 years in a row they give you a date by which you can order with free delivery via school but the system doesn t work properly and try to charge you delivery anyway when you reach out to them they either blame you for not respecting the deadline lie lie lie or they just apologise for the glitch but do nothing to sort it out The best I ve got from them is a phone number but when you call the agents have absolute no interest in helping you

Overpriced and crap website

The photos of our children are done very well but the prices are insane For 3 photos 1 for us and 1 for each grandparent for each of our 3 children is almost 100 The website is bloody awful too with all the money made from the prints please invest wisely

absolute rip off

absolute rip off - charged me 20 to download a 1mb sized image of my child one can easily take 2mb images on any modern smartphone these people take advantage of schools and parents beware

Useless website

The website does not work most of the times so even if I d want to order a photo it would be impossible Also the prices are ridiculous

Dreadful quality - company blamed the weather

We d over 5 school photos from this supplier Our view had always been they were not as good as the previous supplier However the most recent photo was blurry When we raised the quality with the company they said it was the weather that was to blame One director said Our photographers are all trained to handle various lighting conditions However outdoor shoots can present challenges due to changing weather which is beyond our control This is in 2024 where cameras can adapt to lighting conditions We were offered a refund despite having explained that this was the last school photograph our daughter would have and in contravention of the Consumer Rights Act 2015 regarding a replacement I was really unimpressed as a repeat customer with Mark Fraser s tone I would advise avoiding this company not only because of the quality of photographs but also the after care

Such a bad photo

Such a bad photo there s nothing professional about this I m embarrassed for the photographer Such a weird pose as well even the Victorians looked more natural than this in photos and they took pictures of the dead I ll take a photo myself on my phone and will spend the 30 I save on getting decent prints

Shamefully bad

For some reason the school of my child keeps using the same company if anything they must read the reviews online Photos are continually bad they don t seem to give even a try to tell a child something as simple as Your collar is askew please straighten it - the pictures like they grabbed the children in playground and just snapped pictures Children being children they don t pay much attention to how their clothes will look in a photo and at least trying to correct basic mistakes must be a part of any decent pro photographer s job What s worse is the horrible choices they give to print photos -- it s impossible to pick a decent choice like 5 x7 single portrait -- if you need a single photo you need to pick at least 10x8 or ridiculous choices such as ONE 7x5 TWO 5x3 5 AND FOUR 3 5x2 5 Who needs that many copies of a child in an untidy school uniform is beyond me it s a shame the way they conduct business - they may say that small single photos don t give them a decent profit but I find it hard to believe as they are photographing a whole school at once and their photos should not take more than a minute each at that poor quality