Fusionfurniturestore Reviews

I ll keep this factual I m not here to ruin business at this current time due to operational challenges 1 Ordered 2 items via Fusion Furniture from a Company called Besp-oak in Coventry 13th July Both items were in stock according to their website with a lead time of 20 days for in stock items 2 Long delay much longer than stated got in touch large item OOS until October and smaller item to be delivered in September Possibly due to Lockdown so was patient but was never informed at the time of ordering which was the company s oversight and caused much of the issues The items were finally delivered but sadly damaged on three separate occasions and were of very poor quality from the Evelyn oak range from Besp-oak Director of the Fusion did contact me today with genuine apology as it appears this was a poor batch from Besp-oak Evelyn range As many small businesses have been caught out by home-working etc it has obviously been a very stressful and testing time I appreciate that he will review my case and has already put measures in place to prevent this occurring again My advice would be that if you are ordering the Evelyn range from Besp-oak to ask that it is checked prior to it being delivered as the quality seems variable I am sure that other ranges of products are of good quality from this company and Fusion Furniture as it seems they have other good reviews but sadly not this particular range at the time of my order I believe this issue is now being investigated

Placed an order for some rattan garden furniture in March like many others over 1000 paid upfront knowing this was pre-order for May Had to contact at the beginning of May to see if that had come into stock advised no this would now be the beginning of June Have received no updates from Fusion if this has now come into stock Have emailed - no reply have tried to telephone and all I get are answer phone messages saying office is closed but I am calling during opening hours they are quoting or that the mailbox is full Would love to know if and when this furniture is in stock as website now saying sold out for season Too late to order anything else now for the summer NOT HAPPY Edit 1 - One good thing so far from this review - I have now been contacted by Fusion Furniture and getting some traction on the delivery and status of this order Let s hope I can amend this review to 5 stars when my order is received

I ordered my furniture in March 2021 paying in full for my garden furniture and although the advert said in stock the delivery was going to be May 2021 I was okay with this but after chasing it up I was then told there would be a delay I chased it up again in June 2021 and I was told it was now going to be July Half the summer will be over In fairness a Director of the company has now called me to assure me that the furniture is now due into port around 23 July and should be with me shortly after then I will comment on the delivery and quality of the product when received