Buy Digital Camera, DSLR, Lenses, Mirrorless Cameras & Smartphones at Lowest Online Price in UK - Gadgetward UK
Based on authentic user experiences
Victoria Gurney
6731 reviews
N/A
11 months ago
Potential Scam
They asked me to send them my ID so they can ship the goods Wondering what they would ve done with that information Scammers
Dom
6731 reviews
N/A
11 months ago
Worst experience Unsettling Excuse after excuse
Ordered a Nikon ZF for 1 249 Categorically the worst most unsettling grey import experience I ve ever had This company outright lies regarding the delivery times on their website They promise something like 12 business days and then when the deadline arrives and you chase they give vague excuses and push the delivery date out another 10 or so business days Then they will give you an in-country tracking number to feign progress but that tracking number never updates Then when you chase them they push the date out again another 10-12 business days They will blame everyone else but themselves saying that courier keeps losing their parcels After 4 weeks I strongly complained via phone email and they again told me it would be another 7-10 business days before my parcel arrived So I told them to cancel and give me a refund Initially they said it would take them 4-5 business days for me to see my refund then when I complained after the third day they made an instant refund to my PayPal thank god You do stand to save a lot of money through this website assuming your item does eventually turn up but they should really just be up front and tell customers there is a 6 week lead time for them to source the product via boat via Hong Kong from off the back of a lorry in the middle of an Indian jungle somewhere Then people can make an informed decision about whether or not they want to proceed with the saving and take the long lead time I stongly suspect this company comprises of two or three kids operating out of a basement somewhere in India who have little to no control over their stock suppliers and cash flow A real shame as I spend thousands on my professional photography gear and was hoping that GadgetWard would be my new grey importer going forwards But no - a total let down and I will sticking with E-Infinity and Panamoz Yes you pay another 8-10 on top but at least they honour their delivery times and don t mess you around One positive thing I will say is that GadgetWard does pick up the phone and answer emails very quickly They are also very polite and empathetic in giving you their excuses It s just a shame the only thing they have to give when you do speak to them are excuse upon excuse of why they ve had all your money and yet can t tell you when your purchase will arrive AVOID AT ALL COSTS
Pete Rawlings
6731 reviews
N/A
11 months ago
This is a scamming company
This is a scamming company Do not buy from them They supply Grey Imports and do not state this on their site The phone I ordered I found out was coming from Hong Kong No indication of this whilst ordering Also as it states 3 - 5 days to ship to me so I assumed it had to be in the UK There is no way they can meet their contracted delivery times As they are grey imports you have no guarantee about the warranty of any product you get I did EVERYTHING thing I could to cancel my order They even sent an email saying Kindly confirm if you wish to cancel your order They should have waited for my reply They are saying it shipped by FedEx when FedEx state they do not have the package You just get the run around from the company They are BAD news
Abubakar Sarfraz
6731 reviews
N/A
11 months ago
Long delay
Order no 5069I gave them benefit of doubt after reading their lovely reviews online I made my order on 5th june 2024 according to their website order will be shipped within 2 business days and delivered within 7 business I called them multiple times to make sure they can track my order and make sure it gets to me latest by 20th June 2024 I spoke to harry on the phone last week Thursday he promised they will ship on Friday or Monday so I can get it on time Just been calling all week they said yes we are getting tracking details I was so annoyed they promised to deliver it by today I ve been calling since morning and I ask them to give me tracking details They gave me Dhl tracking details which was just made online by them just to keep me quite they have shipped package But DHL website doen t lie it says shipment requst has been received NOT BEEN SHIPPED Avoid making order from this website They seems sweet but they are not
Victor Lempitsky
6731 reviews
N/A
11 months ago
Very slow do not meet the promised deadlines
Put an order for a lens on July 2 the lens has still not been shipped as of July 26th despite me pinging them on multiple occasions Messages from the support July 4 I want to inform you that the order will be shipped by the 11th of July and will be received within 4 business days after shipping July 26 I want to inform you that your order will be shipped by next week Once shipped you will receive the order tracking details via email The product will be delivered in 3-4 business days after shipping
Nakita
6731 reviews
N/A
11 months ago
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY IT IS A SCAM They keep sending emails saying your order has been shipped your order is with fedex you ll receive an update soon It s all lies I enquired and was then told my order has not even been shipped and that paperwork must of been lost Asking me to be patient On their website it states 1 working business day to process refunds they emailed and responded with a poorly worded email with spelling mistakes that I would not receive my refund for 3-4 days Another stalling tactic My bank and PayPal have both been informed of this company Don t be fooled
Mr lynch
6731 reviews
N/A
11 months ago
Having entrusted over 2k worth of
Having entrusted over 2k worth of products the timeline has gone from the initial 12 days to 17 to 20 days this Friday Tuesday currently and the products still aren t started to be tracked yet So whilst the communication seems ok is all over been receiving is bad news I had an idea it was going to take a while but why lie about it in the first place why can t people just be upfront and say I ve got an idea that they come from Hong Kong despite being told that they come from Bristol which I believe is rubbish otherwise they would have been in royal mails tracking So if you can t wait go elsewhere24 September Many thank for your understanding and support Rest assured that the tracking would go live on Thursday Update Fri 27 September Still no tracking give live 20 working days Updated 7 October 24 Still ongoing Money been refunded apparently have to wait upto 10 days But no doubt the full 10 days will pass So nearly 2 months will have gone by
Guster Flannegan
6731 reviews
N/A
11 months ago
Order wasn t delivered
Absolutely do NOT ignore the hate as one reviewer put it all reviews are based on personal experience and negative experiences are valuable I ordered a Samsung phone for 378 which failed to be delivered They sent me a Royal Mail tracking number which never progressed beyond Sender preparing item They did reply to some of my queries but in retrospect they were just fobbing me off and they have since stopped replying It s fairly clear they are selling items that they don t have in stock it s just a scam I opened a case with PayPal and finally about 6 weeks after placing the order and it not turning up PayPal issued a full refund
JD
6731 reviews
N/A
11 months ago
Very slow delivery
The short version like many other reviews here I did get my item in the end but the delivery time and communication were disappointing Ordered a new Canon EOS kit on August 24 Confirmation email stated that it would be delivered within 7-10 business days i e Sep 3-6 I was expecting a notification when the item was shipped and hadn t seen one by Sep 4 so emailed support received a quick reply to their credit telling me it would be shipped by Friday night i e not even shipped until after the end of the expected delivery period Friday came no notification Over 2 weeks later on Sep 23 I emailed again asking for an update Was told it would be shipped by Thursday that week Sep 26 and delivered by the Saturday Item was eventually delivered on Sep 26 23 business days after placing the order Today I received a followup up email asking me to share my feedback so here it is I guess If I had my time again I would not order from this company
Will Hancock
6731 reviews
N/A
11 months ago
Awaiting arrival
I ordered a Sony FX3 on September 24th I received an email on October 16th stating that my order is on it s way Here are some email exchanges with GadgetWard GadgetWard 30th September Accordingly your order is expected to ship between 10-15th October and delivered in 2-3 business days thereafter Kindly note we may need additional time to ship this order GadgetWard 15th October Currently your order is expected to ship by the evening of October 22nd or anytime during that week GadgetWard 18th October I would like to inform you your order has been processed through Royal Mail but has not yet shipped We expect the tracking information to be live within 4-5 business days Once the tracking is live your order will be delivered by 1 PM the next business day GadgetWard 23rd October I would like to inform you that as per our last conversation occurred on October 18th during which I mentioned that the tracking would be live within 4-5 business days from that date Business days do not include weekends or public holidays Accordingly your order will be handed over to Royal Mail by the evening of October 25th and tracking is expected to be live then GadgetWard 25th October I would like to inform you that your order is scheduled to ship either tonight or by Monday night 28th at the latest Still nothing as of 30 10 2024 5 weeks after order date or 26 working days I have a Royal Mail tracking number but on RM s website it simply says We re expecting it I don t mind waiting long periods of time for an item at such a competitive price I just wish GadgetWard would be transparent and realistic about their delivery time stock cashflow Will keep this post updated
