Galactictoys Reviews

Ordered and item

Ordered and item Have not received parcel to date Gave wrong tracking number Very dodgy Avoid Scam

This company is a Scam

This company is a Scam They cancelled my order and tried to keep my money Had to get my bank involved to get my money back

know that you have to deal with their mistakes

It was a worse experience with them They don t pick up the customer service phone call they put their mistakes to me the buyer when they made a mistake sending items I m upset not because they sent the wrong items or to the wrong address But because they try to admit their mistakes and put all their mistakes to the buyers

They don t care about the customer

Be aware that they will not go out of their way in the least to make things right should you get the wrong order -or worst yet- no item at all They will chalk it up to someone else s mistake and you re left holding the bag regardless of you paying for something you didn t get They also never answer any phone calls and are very slow and short with email responses I will not be doing business with them ever again after the terrible response I got in regards to a mistake on their part

DO NOT BUY FROM THEM

Wish I had taken a moment to pause and read the reviews I ordered from them instead of amazon because I was trying to support an independent business I ordered on Friday morning and paid for 2 day expedited shipping They didn t even mail it until Monday afternoon So I didn t get the items in time for my daughter s birthday Tuesday When I called and asked to cancel my order before it even left their business they wouldn t let me and then told me I had to pay to have it shipped back and pay a 20 restocking fee Ugh Terrible service

Be Aware of Preorder Policy

When they put products up on their site they will remove them when it sells out This also affects preorders which means when it comes down to your word vs theirs you will have an order number to nothing Cause they completely removed the product from their website They can say well we have that information or it s in an email but it s kinda setting themselves up to take advantage of situations Also 20 cancellation on preorders So when they remove the item they can and most likely will charge you for not liking it

Awful experience

This website not only stocks their figures exceptionally slowly compared to other vendors but they don t even list when preorder figures release and there s a 20 fee for an order cancellation The only way I found to cancel orders is through email which is ridiculous when vendors such as Amiami or amazon let you cancel through the website You re better off using Crunchyroll store amazon bigbadtoystore or amiami when it comes to figures

Bought a Mandalorian SH Figuarts figure

Bought a Mandalorian SH Figuarts figure for 130 dollars and the shoulder broke realized it was crazy glued and previously opened Did not get my money back or a new figure