Galaxus Reviews

galaxus.ch – pretty much everything

galaxus.ch
3.59
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.59 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
14.4%
13.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

In reply to Galaxus customer services

In reply to Galaxus customer services message below Thank you for the Feedback We understand that this can be frustrating Unfortunately this is indeed the standard procedure in this case The information our customer service has given you is correct as this issue occurred with the shipping partner--the problem with your shipping partner are problems that you should resolve You are not showing any accountability of the services to the customers and asking the customer to solve the problems with your shipping partner I paid over 500 CHF a product that I never received where there is no evidence that was delivered and you don t want reimburse the money WORST SERVICE EVER
J

Very quick delivery

Very quick delivery unfortunately the car battery I ordered was damaged in transport
M

If Galaxus lose your product you are f

It is now more than one month I order a product over 500 CHF and since then I don t have neither the product I ordered or the reimbursement The product got lost during the delivery with Galaxus delivery partner What Galaxus was able to do after many calls was to provide me with their internal procedure to raise the claim to police and to my personal insurance So practically speaking I have to do the work for them to recover a product that I paid and they lost RIDICOULOS
K

Super bad packed

I got order packed inside the box so bad one bag of Rollgersten was broken and all grains were all over inside the box I heard by noise already from outside that something is not ok inside the package No warranty on purchase of product Not very customer friendly from Galaxus
M

After 6 weeks of waiting for my order

After 6 weeks of waiting for my order over 500 CHF I still don t have both product or reimbursement Thanks to Galaxus delivery partner that lost the product Thanks to Galaxus for lack of accountability and asking the client to solve the problem by himself
S

DO NOT TRUST THIS SELLER

DO NOT TRUST THIS SELLER The product arrived late and missing 90 of the contents In its place were a pile of dog poo bags and an overpowering smell of cigarettes I am an extremely angry parent with a disappointed birthday boy
M

In reply to the the customer service

In reply to the the customer service message below Thank you for the rating As you have already been informed in contact with our customer service the order was correctly placed in your letterbox by the shipping partner and is therefore deemed to have been delivered safely If the parcel cannot be found the customer must report this to the police and their own household contents insurance ---As asked already multiple times you have to provide me with clear evidence that the parcel was delivered correctly If you or your delivery partner cannot provide this evidence I don t see any reasons why I should believe you This is called transparency and accountability
K

I am a first time customer and very

I am a first time customer and very dissatisfied I ordered a bottle of Glenmorangie 18 years Extremely Rare and received a Glenmorangie 18 years Infinita As this was for a birthday present for a friend who loves the Extremely Rare the surprise was not quite the same
M

After 10 weeks of waiting for my order

After 10 weeks of waiting for my order over 500 CHF I still don t have both product or reimbursement Thanks to Galaxus delivery partner that lost the product Thanks to Galaxus for lack of accountability and asking the client to solve the problem by himself

About Galaxus

Galaxus is the largest Swiss online shop with a steadily growing range of products for almost all daily needs, offering consistently low prices as well as free delivery.

United States

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