Gdecor Reviews

G Decor Home | Hardware, Glassware, Candles & Gifts

gdecor.co.uk
3.78
120 reviews
Great Rating
Based on 120 user experiences

Rated 3.78 out of 5 by 120 Happy Customers

50%
16.7%
10.8%
6.7%
15.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 120 reviews

Customers report fast delivery and good product quality, with frequent praise for attractive items and responsive service. Many reviews highlight reasonable pricing, careful packaging, and effective issue resolution. Some recurring problems include damaged shipments, website search limitations, occasional quality defects, and stock inconsistencies. Overall, the buying experience is generally positive despite isolated fulfillment issues.

What customers love
  • Fast delivery
  • Great product quality
  • Easy ordering
  • Helpful customer service
  • Good value
Common concerns
  • Expensive pricing
  • Damaged goods
  • Poor customer service
  • Wrong items sent
  • Website issues

Last updated 1 day ago

A

Item ordered didn t arrive and when I

Item ordered didn t arrive and when I chased it was then told it had gone out of stock that day- a week after I d ordered Awaiting refund really disappointed as now too late to buy a replacement gift
J

I placed an order of which you could

I placed an order of which you could not supply one of the items but when I wrote to enquiry whether you would get this item in again I received no response I tried twice as I was desperate for this order but on hearing nothing - I cancelled the order Very disappointing
K

Arrived completely damaged and not as pictured

I knew I was taking a risk by ordering this from overseas US First the box that was used while covered in tape labeled Fragile was vey flimsy and was smashed when it arrived The lamp shade is completely unusable because it is dented all over The plastic heron s nose broke off and the picture online shows that the lamp base that goes to the light fixture itself is gold It is not it is black and looks tacky Definitely wasted money on this one because I don t want to have to pay to ship it back to the UK
K

Flawed item terrible customer service

The item was flawed when I contacted the company their response was abrupt The offered no exchange or compensation I will not be using is company again I understand that flaws can happen but their customer services was appalling
W

Poor customer service - left with mis-matched cupboards due to incomplete order

Ordered 3 long door handles and one small for a set of cupboards that had been renovated The small knob didn t arrive but no offer to replace the item meaning we had to re-order and pay another delivery fee for a small replacement We re now advised that the smaller knob isn t available at all even though there was no message saying the stock was unavailable at the time of ordering We ve already fitted the other 3 handles meaning our project will be mis-matched They are lovely handles but we wanted a matching set for the expense 80 I would have expected a bit of customer service We feel let-down
L

Very poor experience with the customer

Very poor experience with the customer service Their website says they address issues with orders but when you contact customer service you get slow and or no answer We ordered knobs for 13 doors and one broke after a few days I emailed and received no conclusive answer I guess it s ok to sell faulty items
M

Waited for parcel to come no email too

Waited for parcel to come no email too say when it was going to be delivered so emailed company who then replied saying we are out of stock and issue a refund In pure honesty I feel if I hadn t of contacted company would they have bothered emailing me to say out of stock and issued a refund No I don t think they would have in my opinion
S

Delivery made in good time

Delivery made in good time Unfortunately the quality of the candles was not as expected The aroma of the packaging was not pleasant at all - very very strong musky smell
R

Items Arrived Smashed

Ordered a set of 4 wine glasses for a gift for a friend As it was a set I expected 4 glasses to be contained together in a nice commercial box However they were all loose and packed in cardboard It wasn t even a proper box - it looked like bits of boxes stuck together with fragile tape Unsurprisingly all the glasses were crushed Even if they had arrived intact they couldn t be given as a gift because they were not a set as advertised When I contacted G Decor for a refund they were very dismissive and blamed the supplier for sending them to them in poor packaging If they know it is poor packaging why didn t they rectify it before they sent them out to me and why are they still selling them when they cant deliver them safely I also had to jump through hoops to get my money back Would not use this company again
K

Poor quality

Company good and quick delivery but product although beautiful is poor quality The drawer knobs do not stay tightened and feel cheap

About Gdecor

Explore G Decor Home unique collection of home decoration, hardware and home designed interiors from ceramic door knobs, hooks, handles, candles, glassware, mugs, photo frames, gifts and more

United States

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