Georgesmotors Reviews

George s Motors Limited Used Car Sale Essex UK

4.69
13 reviews
Excellent Rating
Based on 13 user experiences

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AI Review Summary Based on 13 reviews

The overwhelming majority of reviews for Georgesmotors are extremely positive, with twelve out of thirteen customers awarding five stars. Customers consistently praise George's friendly, honest, and knowledgeable approach to selling cars. Many highlight that he spends significant time explaining vehicle details and answering questions, even pointing out minor faults honestly. Delivery service is frequently commended, with George arranging convenient delivery and making the process easy for remote buyers. The product quality is generally described as excellent, with cars matching their adverts and running well. However, one critical review details a catastrophic mechanical failure of the engine, DPF, and timing chain within six weeks of purchase. That customer reported that George refused to take responsibility for the warranty-covered repairs and kept the vehicle for five weeks during disputes. Overall satisfaction is high among the positive reviewers, who describe the experience as the best car buying experience they have ever had. Despite the single negative incident, the overall sentiment indicates a trustworthy dealer who provides good value and exceptional service. The returns policy is not explicitly mentioned, but warranty coverage is acknowledged in both positive and negative contexts.

What customers love
  • George is repeatedly described as friendly,
  • He provides thorough explanations and goes
  • Delivery service is highly praised, with
  • Many customers find the cars to
  • Transactions are described as quick, easy,
Common concerns
  • One customer reported a severe mechanical
  • The same customer stated that George
  • The dispute over repairs caused a
  • The negative review accused George of

Last updated 4 months ago

D

Avoid This Dealership Extremely Disappointing Experience

I purchased a car from this dealership for 12 000 and within 6 weeks the engine DPF and timing chain all failed The car was still within the warranty period but George refused to take responsibility and had the vehicle for five weeks while we argued over repairs Eventually it was reluctantly fixed and returned to me Just five weeks after getting it back the car went into limp mode on the motorway while I had my children in the car It was terrifying black smoke loud noise and a total loss of power I had the car inspected independently and was told the turbo had failed Despite reaching out again George has made no effort to fix this latest issue The car has now been sat unusable on my driveway for two months I am devastated and extremely frustrated I paid a substantial amount for a car that has been nothing but a nightmare I would strongly advise others to avoid this dealership In my experience they do not stand by their vehicles or honour their warranty obligations
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