Selectivemotorsdirect Reviews

Avoid at all cost

Avoid at all cost All started well at the point of sale with a very friendly Harry but turned out the sales speech was all porkies Went from trouble to trouble with the car from day 1 costing us a lot of money on top of an already expensive purchase price and a lot of time without the car while being fixed by a proper garage SMD was completely unhelpful with all of it Bear in mind Selective Motors Direct is not a garage they just resale cars from a yard and hide behind a supposedly warranty that actually covers nothing cause they are more exceptions to the cover than things it covers for Autogroup Was given an invoice of supposedly replaced parts such as filters which had to be replaced a few months after purchase after being stranded on the side of the road A very long and painful story with this car which is still causing us troubles to this day 12 months down the line Save yourself the troubles and buy your car from a proper garage instead Edit following the reply from the seller You are the dishonest party Sir When we bought the car and I pointed out all the oil stains throughout the engine you mentioned the leak had been fixed but wasn t washed and that you would wash it before delivery Received the car in the same poor state not washed and the car leaked oil all over our car park during the first week of use When I raised the issue with you you sent me to the warranty company which we involved from day one and we followed the process to the letter Once we had secured their authorisation for a 1h diagnostic we brought it to our local garage who advised after an hour that they would most likely need to remove the engine to figure out where it was leaking from The warranty company didn t want to cover this but suggested we proceed at our own cost as they might have been able to cover the fix It took over 4h of labour to disassemble the car engine and find the leak from a previous injector repair which according to the garage was a botched job When the garage contacted Autogroup to tell them the problem and that the fix would be to put sealant to stop the leak the warranty company said seal issues were not covered and they couldn t do anything for it So we were left either reassembling the car another 4h of labour to get back to square one a leaky engine and a massive bill for nothing or fix it once and for all at our own cost hoping you would own up Obviously there was no choice at all the only sensible thing to do was to repair the car while it was dismantled A 1000 garage bill later plus 500 worth of taxi and bus fares to commute while the car was being repaired 10 days I contacted you and surprise surprise there was nobody replying my text I have tried calling you multiple times you only picked up the first time telling me you were going to hospital if I could call back which I did and every time then that you saw my number you didn t pickup anymore when I called a few times with hidden caller ID you picked up but hung up directly as soon as you heard my voice clearly avoiding all communications It took me threatening you to go to court to have a reply from you willing to refund 350 By then 6 months after purchasing the car we were so fed up and exhausted by the situation and potentially facing a long court process we agreed to settle for 500 refund from you barely a third of what this had cost us half of the garage bill anyway I have proof of all of this all the messages left unanswered over months phone call recordings of you hanging up on me letters from the garage and autogroup etc And then the car has had issues over issues leaving us stranded on the side of the road multiple times waiting hours for recovery and yet more costs for repairs one of those for example was because of the oil filter supposedly replaced during the MOT you had conducted at the point of sale our garage confirmed it was impossible given the state of it that it had been replaced when you said it was so yet more lies So own up you are the dishonest one and I am clearly not the only one leaving similar review about your business

Brought a car here in June 2024 worst mistake

Brought a car in June 2024 Apparently passed MOT with no advisories However take it to a garage in August and there is so much wrong with it Cracked suspension bad breaks bad tyres leaky fuel and more They just fob you off to the warranty people Absolutely usless wasted my money on a car that is dieing cannot tell you to go elsewhere enough

Really bad company stay away dishonest

Really bad company stay away dishonest people they chat the most all they care about is money they don t care about there customers at all

Excellent

I bought a car back im February from here as they were amazing Sorted everything out for me and got me the car I wanted Great service thanks

Harry was very good at finding me the

Harry was very good at finding me the perfect vehicle for my price range and also arranged the finance effort free Had it a month now and is perfect Thank you

I can t recommend Harry and this dealership enough

I recently purchased a car from this car dealership and I can t say enough good things about him From the moment I walked onto the lot Harry made me feel comfortable and confident in my car buying experience He took the time to listen to what I was looking for and helped me find the perfect car for my needs and budget Harry was incredibly knowledgeable about the cars on the lot and was able to answer all of my questions in a way that made sense to me He never once pressured me into buying something that I wasn t comfortable with and was always patient and understanding as I weighed my options When it came time to discuss financing and payment options Harry went above and beyond to make sure that I got a fair deal He worked tirelessly to find me the best interest rate and payment plan possible and I never once felt like I was being taken advantage of Overall I can t recommend Harry and this dealership enough If you re in the market for a new car do yourself a favor and go see Harry You won t be disappointed Five stars all around Thank you again Harry team x

Great Experience

I have just bought a car from Selective Motors Direct and I am very happy with my experience the staff were very friendly and offered me a drink while talking about the car I can t fault anything from start to finish and I am so happy with my new car Thankyou for everything

Super friendly Team

Super friendly Team did everything they could to make my experience an unforgettable one Will definitely go back