Godive Reviews

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godive.net
3.63
109 reviews
Great Rating
Based on 109 user experiences

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Rated 3.63 out of 5 by 109 Happy Customers

45.9%
17.4%
8.3%
11%
17.4%
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AI Review Summary Based on 109 reviews

Overall, customer experiences with Godive are mixed, with a majority of positive reviews praising the company's service, pricing, and delivery speed. Many customers highlight the excellent customer service, noting that staff are helpful, responsive, and quick to resolve issues. Competitive pricing and good value for money are frequently mentioned as key strengths, with customers appreciating the wide choice of diving equipment. Speedy delivery is a common positive theme, with many orders arriving within a few days, sometimes even next day. However, a significant number of negative reviews report poor communication, with customers not receiving replies to emails or calls. Issues with order fulfillment are prevalent, including missing items, wrong products sent, and items being out of stock despite being listed as available. Delivery delays are a major complaint, with some orders taking weeks or months to arrive, and customers having to chase for updates. Several customers express dissatisfaction with high postage charges, especially for small items that are sent in standard envelopes. Product quality concerns include expired items, cylinders with old test dates, and products not matching the advertised description. Overall satisfaction is high among those who receive their orders correctly and on time, but the company's inconsistency in communication and fulfillment leads to a polarized reputation.

What customers love
  • Competitive pricing and good value for
  • Speedy delivery and prompt dispatch
  • Good product quality and wide selection
Common concerns
  • Delayed or missing deliveries
  • Inaccurate stock information and order fulfillment
  • High postage charges for small items
  • Issues with product condition such as

Last updated 4 months ago

S

Poor and disorganised

Not great really Ordered some items on 30th July on 31st had an email saying one item out of stock Asked them to send the rest By 9th August nothing had been dispatched and I was due to leave for the Caribbean on Monday 12th I called and was told there were other items out of stock I agains said cancel those items and if they couldn t get it to me next day to cancel the whole thing as I was leaving the country and would not be there to receive it on Monday Assured they would send next day but nothing arrived The refund was not processed till 10th August and so I assume they forgot I phone again on 10th August and was told probably would arrive on Sunday It didn t and so I had to leave without my order I will not be back in the UK for some time Several contacts no real action No follow up to check it had worked out Still trying to work out how to send them an email as messages coming from no reply Shame really
J

Half the order never arrived with no

Half the order never arrived with no explanation The items that did arrive I wouldn t have bothered ordering and not did do to pack the order out
S

Redisappointing service

I ordered a few pieces 10 days before a trip on the understanding that most deliveries were within a few days Ended up having to cancel when the order was still in processsing and no dispatched over a week later Trying to cancel wasn t even straightforward as it took 4 telephone calls during opening hours before anyone would answer it
M

The two stars are not for the shop or

The two stars are not for the shop or the product I got but for the Royal Mail who would be quicker to use a sled team 4 weeks to receive something that fits in an envelope
B

I ordered a pony bottle and it came

I ordered a pony bottle and it came with a ton of white grease inside the valve harmless grease they said but it looks absolutely disgusting And the valve was taken out and cleaned before filling the bottle with air Not to mention I ordered the bottle on 20 12 2019 and it arrived on 21 01 2020 In Europe Unfortunately I cannot upload a photo here with the grease inside the valve sticking out
S

Disorganized not a great experience

I tried to order an item Apeks Chronograph Watch from GoDive that was listed as In Stock about a month ago A week after my order I noticed that the product hadn t updated to Shipped status so I reached out to GoDive to make sure everything was OK It turns out that this item was never in stock and that GoDive never emailed me to let me know even though they said that they did -- and I know how to check my spam folder I advised them to list this item as Out of stock but funny enough this item is still listed as Available
T

They sent the wrong thing and not what

They sent the wrong thing and not what I ordered Delivery took a while and was too expensive I had to pay postage for the return Very disappointed
P

Was not informed at time of purchase

Was not informed at time of purchase was not in stock only told when I rang a week after order People should be informed so they can decide whether to complete the order or buy from elsewhere This was a birthday present which is now late as it has not arrived yet
M

Poor communication from Godive

Poor communication from Godive twice I had to phone to find out where my lift bag was after email saying the order has been picked People just want to know what is going on after all they ve spent their money with you If there s a lack of motivation then the service will under preform Thanks anyway my lift bag did arrive albeit after my diving holiday so now its hung up Yours Sincerely Brian Edge
D

Slow and Hit and Miss

I placed one order then realised I d forgotten another item I emailed Go Dive to ask the orders to be combined this happened on the weekend so there was time to amend and also asked for a credit of the 2nd postage cost I did not receive any response A full week later the first parcel was received No sign of the 2nd or my postage credit and still no response to my email I queried the whereabouts of the 2nd parcel and it had been missed by despatch I requested a refund which was actioned immediately What a waste of my time

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