D
Denis
Poor date on new cylinder
Poor dates on cylinder will be buying elsewhere next time
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AI Review Summary
Based on 109 reviews
Overall, customer experiences with Godive are mixed, with a majority of positive reviews praising the company's service, pricing, and delivery speed. Many customers highlight the excellent customer service, noting that staff are helpful, responsive, and quick to resolve issues. Competitive pricing and good value for money are frequently mentioned as key strengths, with customers appreciating the wide choice of diving equipment. Speedy delivery is a common positive theme, with many orders arriving within a few days, sometimes even next day. However, a significant number of negative reviews report poor communication, with customers not receiving replies to emails or calls. Issues with order fulfillment are prevalent, including missing items, wrong products sent, and items being out of stock despite being listed as available. Delivery delays are a major complaint, with some orders taking weeks or months to arrive, and customers having to chase for updates. Several customers express dissatisfaction with high postage charges, especially for small items that are sent in standard envelopes. Product quality concerns include expired items, cylinders with old test dates, and products not matching the advertised description. Overall satisfaction is high among those who receive their orders correctly and on time, but the company's inconsistency in communication and fulfillment leads to a polarized reputation.
What customers love
- Competitive pricing and good value for
- Speedy delivery and prompt dispatch
- Good product quality and wide selection
Common concerns
- Delayed or missing deliveries
- Inaccurate stock information and order fulfillment
- High postage charges for small items
- Issues with product condition such as
Last updated 4 months ago
J
Joseph Bibi
It took over 3weeks to deliver and when
It took over 3weeks to deliver and when I finally received the cylinder it was dated 2022 1 so 17 months old Will need testing in less than a year very poor
S
Simon M
Was showing online that a product was
Was showing online that a product was in stock I ordered it and then received an email saying it was not in stock until next year Was offered an alternative but not what I really wanted
J
Jack
Only delivers one of two orders and
Only delivers one of two orders and that only had two of three items
C
Christopher Newton
Delivery charge of 3 99 for something so small
to be honest the product was rubbish not what advertised on web site 2 different types arrived one of which was faulty which they replaced straight away far play to them thank you for that the jubilee clips are still lying in my shed and purchased others from a different vender moral of the story make sure you know what your getting before you buy as diving equipment is dear enough at the best of times
C
Cc
Birthday present
3 stars Product is great Website average had problems paying online It took my money but never provided a receipt confirmation of purchase or any tracking details I rang the shop directly to confirm the purchase 3 weeks went by still no receipt or tracking details I used the contact us facility on the website sending an email No reply received Product eventually turned up 3 stars purely because of customer experience
D
Darren Cleal
Finally got my order after a little
Delivery charge of 3 99 for a quick fit Fill adapter is a bit of the high side Item cost 6 odd 4 delivery and it was in a small envelope Seems a bit unfair there should be other options for something so small and weighs next to nothing
M
Melanie Newman
Item was actually out of stock so it is
Have bought gift vouchers before without a problem but this time I bought one for a birthday present and the recipient did not receive the email Very disappointed
J
John Corney
Excellent service with this particular
Finally got my order after a little wait Luck to actually get it through as wrong address was on the box 58 instead of 56 The delivery guy put the order in my neighbours bin and left a not Not very hygienic DHL 0 10
D
Denis
Quite a long time between ordering and
Item was actually out of stock so it is a delayed delivery Automated email said item was dispatched and I was contacted after with a week or more delay
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