Gomibo Reviews

Hopeless customer service sat on 0800 line for 40mins when it came to no calls in front sat a further 10 mins no reply also tried Warsaw numbwr same nonsense

Updateon the 14th of November I received a call from Gomibo call centre where I was offered a 20 00 to remove or revise my review Dear Gomibo to be honest with you I would have preferred that someone of your team had replied to my request for help to your customers centre The request was sent sat 29th October from my internal account where I was asking for help and in your reply you stated that I should have been contacted in the next 48 hours Obviously no one contacted I was reached out only after that you read my post Now it s clear for me the reason behind your high rate of reviews But I don t think it s polite to offer vouchers for revise reviews Keep your 20 and thanks that I didn t sent back the watch I won t never buy from you end of review I am very upset because I bought a smart watch and should be delivered in two days Unfortunately the watch was sent from Europe to UK and I have to wait 3 more days before the delivery due to customs formalities However the problem is not only to wait it is also because I was contacted by UPS to confirm an email with different requirements e g - Customs procedure or reason for import e g standard import home use return sample etc - Commodity code or plain language goods description- Your EORI number- Approval to use your Deferment Account Number DAN where appropriate- Any other information we must take into account when completing this Customs declaration on your behalfSo they processed it on my behalf I think you Gomibo should clearly state on your site that you are shipping from Europe which could be a nightmare with all the bureaucracy involved if one lives in UK I still have to receive my watch but I am already unsatisfied

Delivery time taken from head next day it even not shiped no tracking just label created When you ring ask what hapening it everybodys fault just not them they happy return your money when parcel get back to them but are it not must be dispached first Company was choose for next day delivery and thats was mistake believe that they gona send for next day

I recently purchased a product from Gomibo and was not happy with it I decided to return it to get a refund and that process has been a nightmare It has been over 40 days now since I returned the item and I still have not received my refund The customer service has been terrible I have been told multiple times that I will receive a response within 3 days but it has been 12 days and still no response Do not purchase from Gomibo because you will never get your money back

Rubbish Customer service I Purchased a phone from Gomibo it was 1300 so I was a bit sceptical as I haven t heard of this company but couldn t get it anywhere else They used UPS for delivery useless it got lost I emailed Gomibo to see if they can sort it N0 REPLY I kept ringing UPS but they wer clueless emailed Gomibo again NO REPLY the phone turned up a week later packaging damaged pone box damaged phone ok so kept it after a week of being really stressed theres no way I was having a more dealings with this company NEVER AGAIN Mike

Terrible company bought two iPhones transferred money in beginning of October awaiting stock I knew company cancelled order for no reason some weeks later Took many phone calls no one could tell me why cancelled then they said could not transfer money back Weeks of phone calls and stress then someone on phone tried to reorder and send phones which were now in stock Cancelled again More phone calls asking for refund until eventually I had to threaten to call solicitor in The Netherlands to start legal proceedings Finally they transferred the refund I wouldn t use this company ever again for whatever they sell and I suggest you order from different company

I have just put the phone down to Gomibo customer services after the most exhausting experience trying to secure the purchase of a simple phone cover for my Samsung phone Difficult to summarise the long list of issues with this without boring the socks off any reader However suffice to say that the Gomibo customer service has been appalling I ordered the phone cover 24 days ago and it is still not in my possession What is clear is that it did arrive in Preston UPS depot around about 3 weeks ago about 40 miles from where I live Thereafter no update other than delivery delayed and still is Now UPS is clearly at fault here but you would think that an email to Gomibo would soon have the matter sorted out with a new cover sent out in the following days Sadly not After numerous emails the first of which was just ignored form filling and jumping through hoops today 24 days after order they confirm by email that they will be investigating the matter with UPS but that I will have to wait a further 5-10 business days before they can resolve But then the call from Customer Services this afternoon to say that we actually do not have that item in stock anymore but we can offer you an alternative item So after 24 days of nonsense I have sacked them off gone to good old Amazon UK and bought a different colour cover never mind the colour for delivery in 3 days time Sorry readers I can clearly see that Gomibo generally rates very highly but seriously you would not want to be put in a position where your parcel is lost and have to go through the rigmarole that I have endured It s also a time thing readers our time is a precious thing we none of us need to have to spend hours and hours dealing with these relatively trivial matters when retailers could just do the decent thing and look after their customers properly UPDATEWell readers just goes to show you can be a little hasty to complain sometimes Just received a follow up email from Gomibo acknowledging that their services have fallen well short on this occasion Furthermore they have offered to supply the same item in a different colour -free of charge So maybe both sides have something to learn from this Thank you Gomibo for your offer of compensation for the poor experience I will be accepting your offer forthwith

I sent back the phone has it was not to my liking They sent me a return shipping label with UPS The first drop off shop could not take it as she could not log on to the system The second shop asked me if I had included in the parcel 3 copies of an invoice or something I said I had not any knowledge of that so I took the parcel home I phoned the company told them what had happened they said it was ok to ship it back to them shop number 3 gave him the parcel he also said had I included the paperwork I said NO the company told me to ship it as It was not needed SO I DID 2 days later the parcel came back to ME I called again this time they sent me a return label with parcel force worldwide I sent it vie the post office It did get back a week later and I have been refund NO COMPENSATION FOR MY TIME AND PETROL Going FROM SHOP TO SHOP

Found a phone I wanted after much research but it proved to be difficult to get hold of Gomibo had it at a very good price but I wasn t sure whether I could trust them - after all I d have no comeback if a company in the Netherlands failed to deliver to me in the UK I needn t have worried - the phone eventually arrived the transaction was good Two things though their website boldly claimed Next Day Delivery absolutely not so I waited many days until it arrived They should remove this misleading advertising Secondly and this is not a criticism of Gomibo but it may help fellow Brits it was hard to find any straightforward information anywhere about importing this item now that we re out of the EU The UK Government s own website was less than useless - surprise surprise Would I have to pay some sort of duties Would the package be opened by Customs Well no and no it duly came in a plain packet no rigmarole or charges at this end Possibly Gomibo could include some helpful clarification on their site for UK customers

Ordered a Samsung Galaxy Watch 3 - which was close to 100 cheaper on Gomibo than UK sellers The watch arrived the next day - so really fast The watch itself was the European version rather than UK as I d expected which is no problem at all you can set the language to UK English the watch synchs with my Samsung Phone Earbuds and all the apps work fine Beware that Samsung Pay might be an issue - the region-settings don t support all UK credit card issuers but I managed to find one of my cards which worked I knocked a star off because of billing Gomibo has a UK domain and seems to charge in s - however when they actually take payment it must be in Euros my CC charged me a foreign transaction fee