Grove Reviews

Grove Collaborative

grove.co
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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L

In the beginning I was really excited

In the beginning I was really excited and thrilled with everything Over time I was slightly disappointed on a few items then I placed a pre-order that I was charged for and didn t receive I was refunded bit I really didn t want the refund I wanted pre-order items I bought and when i brought it up it was almost like noone even cared or try to help me get the product that I ordered Very disappointed
A

I love the easy delivery and notes

I love the easy delivery and notes written on each monthly box I love how everything is earth friendly and safe for my family pets and myself I do some times find better cost online sales for some of the same products I also am spurlging already ordering from grove so some of the personal care and other stuff can be out of my budget
K

The products are great but the shipping requirement is trash

The products are great I ve got no complaints about the actual products The customer service is also great Very quick and always manage to fix the problem It s the companies minimum requirement I have an issue with When I first joined over 5 years now I think the value was great The minimum you needed to spend in order to ship was like 25 Completely reasonable But it keeps going up and up and up At this point if you re VIP you need to spend like 40 just to ship and if you re not it needs to be 50 And you ll still be paying a shipping fee They say they ve raised the minimum amount to help reduce waste but i don t need 40-50 worth of product I need 25 worth of Product So how is me having to purchase double helping to reduce waste It s a joke This is why I m no longer a VIP member This is also why I haven t placed an order in a year it s not worth it If you like the Mrs Meyers scents just order them from the Mrs Meyers website or get the standard scents from target If you want the method scents just get those from target A whole lot cheaper to be buy 1 or 2 products for under 10 than have to shell out 50 The reply from Grove is incorrect that the minimum order needs to only be 29 I tried to place an order yesterday and I was unable to ship until I had reached over 40 I haven t been able to only order 29 worth of stuff in easily over a year
H

Just frustrating they are out of stock

Just frustrating they are out of stock pretty much always but when it comes to their team 5 stars for sure
C

Deceptive business

Products and prices are ok But it s tricky to cancel after the trial or first purchase because they are deceptive I canceled auto delivery on their website But the confirmation email said I canceled my VIP which gave free shipping I continued to get emails So I checked out the website and sure enough there is another order on it s way I had to go to Paypal and cancel the autopay I have screenshots Reading all the other reviews I see this is a problem with Grove Collaborative I will continue on to complain to other agencies and websites Email response from Grove Hi Chris I am very sorry for any confusion It s noted in the welcome series when you first enter our site that Grove accounts default to a flexible monthly shipment service and the VIP trial It s also noted during the checkout process that by placing the order you accept Grove s Terms of Use and you are subscribed to Grove s flexible monthly shipment program We offer a flexible service that can be changed or canceled at any time ------The thing is I read that before I agreed And I canceled what I thought was my membership and autoship But it was only the VIP part To cancel is not clear on their website
T

Good customer service terrible shipping service

When I first started Grove I had no real problems Recently there is something wrong with their shipping It seems they make the shipping label but the item never gets shipped The first time they told me it was lost in the mail no big deal it was reshipped right away the very next order it happened again Customer service was very responsive and polite and reissued the box again right away along with a credit to my account It s 3 days later email said it will go out in 24-48 hours and the tracking number still says it has not been picked up just like the last 2 boxes Reading other reviews u see this is a recurring issue I think I m done with Grove I can find similar products elsewhere
B

Nice selection of products

Nice selection of products however they are frequently out of things that I want to reorder Some things are back in stock relatively soon some things seem to never come back into stock A lot of products that I love are only seasonal If it weren t for these things I would give 5 stars Customer service is excellent shipping is fast
J

Auto-subscriptions without consent

I think that the products are generally good and they carry some well known brands However I just by chance realized today that I had been automatically signed up for full price subscriptions to a number of items they had offered to me for free or at a discount subscriptions that would have cost me 100 each month I am surprised that this is legal Certainly we know that a certain politician s fundraising entity was fined for signing up his unwitting donors to monthly charges against their credit cards It is such a disappointment that a company holding itself out as a certified B corporation and as a company seeking positive environmental action would engage in such unethical if not illegal activities
R

No blacklisting shippers

The products are nice however they offer no ability to blacklist delivery services This time they used the one that routinely leaves my packages at the road to be stollen run over etc I will have to find another source for products like these because I can t chance them using lazership again
D

Grove laundry sheets not as safe

Overall I really like Grove and it s products but I recently was very disappointed in one Their laundry sheets which should be environmentally safe are not all they are made out to be They don t always dissolve They left residue on my jeans and slacks that was hard to remove except by washing again with a different detergent and I used it a number of times to make sure I also found out that some of these sheets have the microplastics in them to hold them together so not quite environmentally safe I threw them out as there was no money back if dissatisfied

About Grove

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Frequently Asked Questions

Grove Collaborative is a Certified B Corporation and Public Benefit Corporation operating as a digital marketplace at Grove.co. It is dedicated to transforming the consumer products industry by offering a curated selection of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company's mission is to make it easy for households to make positive choices for their families and the planet without compromising on quality.

The Grove Standard is a strict set of criteria used to vet all products sold on the Grove Collaborative platform. It prohibits ingredients of concern such as parabens, phthalates, formaldehyde, and other harmful chemicals. The standard emphasizes products that are plant-based, cruelty-free, and often feature sustainable or refillable packaging to align with the company's environmental and health commitments.

Grove Collaborative sells a wide array of products across several categories. These include household cleaning supplies, personal care items, wellness supplements, baby and kids products, and pet care items. The marketplace features both well-known trusted brands and its own high-performing Grove Co. brand, all curated to meet the Grove Standard for sustainability and safety.

Grove VIP is a free membership program offered by Grove Collaborative. Key benefits include free shipping on orders over a specific amount, free gifts, exclusive product access, price discounts compared to non-member pricing, and the ability to schedule flexible automatic deliveries for household essentials. This model is designed for convenience and to promote consistent use of sustainable products.

Grove Collaborative demonstrates its commitment to sustainability through its status as a Certified B Corp, its ambitious goal to become 100% plastic-free by 2025, and its promotion of refill systems to reduce packaging waste. The company also partners with organizations like the Plastic Bank to help remove plastic from the environment, ensuring customer purchases contribute to tangible planetary impact.

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About Grove

Grove Collaborative: A Sustainable Home and Personal Care Destination

Grove.co is the digital home of Grove Collaborative, a Certified B Corporation dedicated to transforming the consumer products industry by offering a curated marketplace of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company operates on a mission-driven model, aiming to make it easy for households to make positive choices for their families and the planet without compromising on quality or performance.

Core Product Philosophy and Curation

At its heart, Grove functions as a trusted curator. The company rigorously vets all products sold on its platform against a strict list of standards called the Grove Standard. This standard prohibits ingredients like parabens, phthalates, formaldehyde, and other chemicals of concern. The focus is on products that are plant-based, cruelty-free, and often feature sustainable packaging, including many refillable options. Grove offers a wide array of categories including:

  • Household Cleaning: From all-purpose sprays and dish soaps to laundry detergents and dishwasher pods.
  • Personal Care: Skincare, hand soaps, body wash, oral care, and feminine care products.
  • Wellness & Supplements: Vitamins, supplements, and essential oils.
  • Baby & Kids: Gentle, safe products specifically formulated for children.
  • Pets: Natural shampoos, cleaning supplies, and treats for pets.

In addition to stocking well-known trusted brands like Mrs. Meyer's, Seventh Generation, and Method, Grove has developed its own highly regarded line of products under the Grove Co. brand, which are designed to be high-performing, beautifully scented with essential oils, and focused on reducing plastic waste through innovative packaging.

Shopping Experience and Membership Model

The website provides a seamless shopping experience. Customers can shop on a one-time basis or, more commonly, enroll in the Grove Collaborative membership program, Grove VIP. This free membership offers several key benefits:

  • Free shipping on orders over a specific amount.
  • Free gifts and exclusive product access.
  • Flexible scheduling for automatic deliveries, allowing for convenience and ensuring households never run out of essentials.
  • Price discounts on many items compared to non-member pricing.

This model promotes consistent use of better-for-you products and helps in planning and reducing last-minute trips to the store.

Commitment to Sustainability and Social Impact

Grove's identity is deeply intertwined with its environmental and social goals. As a Public Benefit Corporation and Certified B Corp, it legally considers its impact on society and the environment. The company has ambitious initiatives, such as its commitment to becoming 100% plastic-free by 2025. It actively promotes refill systems, where customers keep a durable glass or aluminum bottle and purchase concentrated refills in lightweight, recyclable packaging. Furthermore, Grove partners with organizations like the Plastic Bank to help remove plastic waste from the environment, aligning customer purchases with tangible planetary impact.

Educational Resources and Community

Beyond being an e-commerce platform, Grove.co serves as an educational resource. The website features a robust content section, "The Grove Guide," with articles, tips, and DIY recipes focused on natural living, cleaning, wellness, and sustainability. This positions Grove as a helpful expert in the space, building trust and guiding customers toward a more conscious lifestyle.

In summary, Grove.co is more than just a store; it is a comprehensive ecosystem for individuals and families seeking to align their everyday purchases with their values. It combines rigorous product curation, a convenient membership model, a strong private label, and a deep commitment to environmental stewardship, making it a leading destination for sustainable home and personal care.