Grove Reviews

Grove Collaborative

grove.co
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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C

Bad chemical reaction with silver silverware

I have always used my grandmother s silver for 40 years and other dishwashing detergents never did what Grove Co pure power did Turned it yellow black strange discoloration Guess the chemistry is all wrong Bad reaction Beware
S

They send orders that I never requested

I ordered a few products and they automatically sent me gift items to try out more of their products Now about two weeks later I get an email that they are sending me another order I did NOT order anything more from this company They will not provide a phone number to contact them either I will be reporting them to my credit card as a fraudulent company with unethical business practices I thought it was weird that they automatically load up your shopping cart with stuff you don t want but I never suspected they would actually send me stuff I never ordered I was only on their website once
L

This company is so shady

This company is so shady Do not buy anything from them they will enroll you into a sketchy subscription without any clear indication that you are enrolling and then charge you monthly for it Steer clear of business that have to trick their customers in order to do business
J

Crooks

Crooks They sign you up for a subscription and won t let you cancel an order they created I haven t even opened the first box they sent me and they send another one without a reminder like Amazon does it any other reputable company that somewhat cares about their customers
D

Unauthorized charges Corrupt practices

Has corrupt practices with unauthorized orders being placed sent and charged without my consent to unauthorized charges time after time even years after I called and told them to cancel everything I have with them This time I m reporting it to an attorney I m sure I m not the only one
L

Shady Business

I cancelled service-too pricey However they automatically put things in my cart Then shipped with no prior consent Shady practices Avoid
C

Sneaky - read the reviews

I made an order to try out some of their products I didn t sign up for subscriptions and months later I get an email saying my order has been processed They automatically sign you up for a repeat order of previous products you have purchased and charge you using your original payment method You then have to contact them to get a refund They also save your credit card details without your authorization and to remove that card information I had to deactivate my account It s a bit sneaky and dishonest
L

same experience as Pam E

Had the same experience as Pam Engebretson another reviewer on this page She s spot on They won t actually cancel you in the sense of getting rid of your account in their system and your cart keeps filling with stuff you did not voluntarily go in there and select to buy The subscription terms are not clear You have to get into a whole song and dance to back out of things you didn t realize you had been streamed into signing up for and even then they seem to want to hang onto your information and account and not delete it
E

For a company that has been around

For a company that has been around since 2012 I expected a much different user experience The app you re asked to download to track your delivery does not work The actual tracking information is not useful because there is not much information provided The delivery was abysmal and the driver hung up on me when I was unable to give her step by step instructions for how to access my building Mind you she called me at work to tell me she had a delivery That should have been a call to the property manager to ask for access Again this is all delivery 101 customer service 101 small business 101 I only ordered from the Grove Collaborative because I was routed to their website after a recent Wayfair purchase Not worth the hassle bad service and poor communication
C

THIS COMPANY IS HORRIBLE TO DEAL WITH

THIS COMPANY IS HORRIBLE TO DEAL WITH RETURNS ARE IMPOSSIBLE TOILET PAPER IS THE WORST I CANCELLED ORDER AND THEY SIGNED ME UP FOR THEIR VIP PROGRAM AND HIT MY ACCOUNT FOR A MONTHLY FEE CONTACTED THEM TO PUT IT BACK NO RESPONSE

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Frequently Asked Questions

Grove Collaborative is a Certified B Corporation and Public Benefit Corporation operating as a digital marketplace at Grove.co. It is dedicated to transforming the consumer products industry by offering a curated selection of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company's mission is to make it easy for households to make positive choices for their families and the planet without compromising on quality.

The Grove Standard is a strict set of criteria used to vet all products sold on the Grove Collaborative platform. It prohibits ingredients of concern such as parabens, phthalates, formaldehyde, and other harmful chemicals. The standard emphasizes products that are plant-based, cruelty-free, and often feature sustainable or refillable packaging to align with the company's environmental and health commitments.

Grove Collaborative sells a wide array of products across several categories. These include household cleaning supplies, personal care items, wellness supplements, baby and kids products, and pet care items. The marketplace features both well-known trusted brands and its own high-performing Grove Co. brand, all curated to meet the Grove Standard for sustainability and safety.

Grove VIP is a free membership program offered by Grove Collaborative. Key benefits include free shipping on orders over a specific amount, free gifts, exclusive product access, price discounts compared to non-member pricing, and the ability to schedule flexible automatic deliveries for household essentials. This model is designed for convenience and to promote consistent use of sustainable products.

Grove Collaborative demonstrates its commitment to sustainability through its status as a Certified B Corp, its ambitious goal to become 100% plastic-free by 2025, and its promotion of refill systems to reduce packaging waste. The company also partners with organizations like the Plastic Bank to help remove plastic from the environment, ensuring customer purchases contribute to tangible planetary impact.

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About Grove

Grove Collaborative: A Sustainable Home and Personal Care Destination

Grove.co is the digital home of Grove Collaborative, a Certified B Corporation dedicated to transforming the consumer products industry by offering a curated marketplace of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company operates on a mission-driven model, aiming to make it easy for households to make positive choices for their families and the planet without compromising on quality or performance.

Core Product Philosophy and Curation

At its heart, Grove functions as a trusted curator. The company rigorously vets all products sold on its platform against a strict list of standards called the Grove Standard. This standard prohibits ingredients like parabens, phthalates, formaldehyde, and other chemicals of concern. The focus is on products that are plant-based, cruelty-free, and often feature sustainable packaging, including many refillable options. Grove offers a wide array of categories including:

  • Household Cleaning: From all-purpose sprays and dish soaps to laundry detergents and dishwasher pods.
  • Personal Care: Skincare, hand soaps, body wash, oral care, and feminine care products.
  • Wellness & Supplements: Vitamins, supplements, and essential oils.
  • Baby & Kids: Gentle, safe products specifically formulated for children.
  • Pets: Natural shampoos, cleaning supplies, and treats for pets.

In addition to stocking well-known trusted brands like Mrs. Meyer's, Seventh Generation, and Method, Grove has developed its own highly regarded line of products under the Grove Co. brand, which are designed to be high-performing, beautifully scented with essential oils, and focused on reducing plastic waste through innovative packaging.

Shopping Experience and Membership Model

The website provides a seamless shopping experience. Customers can shop on a one-time basis or, more commonly, enroll in the Grove Collaborative membership program, Grove VIP. This free membership offers several key benefits:

  • Free shipping on orders over a specific amount.
  • Free gifts and exclusive product access.
  • Flexible scheduling for automatic deliveries, allowing for convenience and ensuring households never run out of essentials.
  • Price discounts on many items compared to non-member pricing.

This model promotes consistent use of better-for-you products and helps in planning and reducing last-minute trips to the store.

Commitment to Sustainability and Social Impact

Grove's identity is deeply intertwined with its environmental and social goals. As a Public Benefit Corporation and Certified B Corp, it legally considers its impact on society and the environment. The company has ambitious initiatives, such as its commitment to becoming 100% plastic-free by 2025. It actively promotes refill systems, where customers keep a durable glass or aluminum bottle and purchase concentrated refills in lightweight, recyclable packaging. Furthermore, Grove partners with organizations like the Plastic Bank to help remove plastic waste from the environment, aligning customer purchases with tangible planetary impact.

Educational Resources and Community

Beyond being an e-commerce platform, Grove.co serves as an educational resource. The website features a robust content section, "The Grove Guide," with articles, tips, and DIY recipes focused on natural living, cleaning, wellness, and sustainability. This positions Grove as a helpful expert in the space, building trust and guiding customers toward a more conscious lifestyle.

In summary, Grove.co is more than just a store; it is a comprehensive ecosystem for individuals and families seeking to align their everyday purchases with their values. It combines rigorous product curation, a convenient membership model, a strong private label, and a deep commitment to environmental stewardship, making it a leading destination for sustainable home and personal care.