Grove Reviews

Grove Collaborative

grove.co
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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C

I never received the items they claimed

I never received the items they claimed I did When I called awful customer service and I got charged for items I never received They enrolled me in automatic deliveries that I did not request This is a scam be aware Do not order from this place DONOT
S

Deceitful -Modern Day Robbery

I am an big online shopper since I do not have time I was interested in eco friendly products I got excited by their deceitful practices of putting free samples and then ordering some not free products to meet the minimum The quality was meh Then I started getting emails about my next shipment that I never ordered It was hard to get into the account at first and then edit the items THEY put in my cart as a monthly subscription that I NEVER signed up for I removed those but lets see if they come up with some other sneaky stuff to rob us off Highly disappointed in their pushy stealthy practices Have never encountered any thing like this before- akin to modern day robbery I have no words for it
L

Do not sign up for this company

Do not sign up for this company Very misleading setup Terrible nonexistent customer service Live text promises never delivered Emails not responded to I am waiting They billed my credit card for shipment I did not order Still waiting for a refund And to even just cancel the account They have 100s of complaints with the Better Business Bureau Do not give them your credit care You will have to fight to get it back
Y

Terrible customer service- charged multiple times

Site sometimes has the items I need most of the time they don t carry a variety or are out of stock which is why cancelled my VIP access It s 19 99 a year which is cheap for free shipping on orders up to a certain dollar amount Leaving this bad review for terrible customer service Charged multiple times for a service that was cancelled this happened in 2020 This year 2021 they charged me again even though I cancelled last year Initially I had to cancel multiple times over email because calling wasn t an option This year I sent the email chain with a representative stating my account was canceled Yet here I am again sending the same email about getting charged the damn 19 99 again WITH my account already canceled
K

Tricks customers in subscription

The way how Grove tricks customers in subscription speaks of unethical business practices When you create an account they mention that you will never run out of stuff with a subscription model You would assume that you can choose to subscribe or place a regular order But it s not the case once you place an order you have signed up for a subscription And it is never mentioned to you during the check out process This lack of transparency seems intentional I find it very unethical and I can t trust a company like that I think one day they will be sued for that Would be similar to a law suit against Audible
M

I will not place another order

I will not place another order I didn t receive one item and instead of refunding me or sending me a replacement they added a credit on my account for future Their minimum order is 29 so they placed a credit on my account for a future order so I could spend more money in order to get a replacement for an item I didn t receive It s pretty awful to be honest and yea I will never place an order here again Thank you for not refunding me or sending a replacement Yea let me order again and spend more money to see if I get another order with a missing item then another credit to spend more money on future orders Does that seem right to you
S

If I could give this company a double

If I could give this company a double zero review I would I initially received a gift card from Lands End for some free items from Grove Collaborative I had to give them my credit card for shipping those free items to me Consequently Grove Collaborative has taken my credit card and personal information and are now using it to automatically bill me for a membership I didn t sign up for and to sign me up for auto ship of their crap They promote themselves as a company that cares about the planet The truth is they only care about the bottom line of profits for themselves by extorting money from innocent people If you dare to buy anything from this company they will bill you for stuff you didn t ask for and you can t remove your information from their website It s a scam Beware
P

100 do not recommend

Had a membership because I clean houses for a living and the monthly subscription was almost always late and this last month it got lost in transit so they sent another one but neither ever came in 2 months later and they re not working with us for a refund 100 do not recommend
M

I ordered some products over a month

I ordered some products over a month ago and it hasn t been delivered yet Every time I check with the tracking number they postpone the date I tried to contact them once and didn t get a response sent another message today and am also writing here Hoping to get their attention and get it cancelled and reimbursed
D

Bamboo Toilet Paper ruined my plumbing

Bamboo Toilet Paper ruined my plumbing I have iron pipes on a sewer system and my whole house is messed up now Screw this Avoid plastic not by a dumb membership you re going to forget until you have 8 containers of dish soap but by avoiding plastic

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Frequently Asked Questions

Grove Collaborative is a Certified B Corporation and Public Benefit Corporation operating as a digital marketplace at Grove.co. It is dedicated to transforming the consumer products industry by offering a curated selection of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company's mission is to make it easy for households to make positive choices for their families and the planet without compromising on quality.

The Grove Standard is a strict set of criteria used to vet all products sold on the Grove Collaborative platform. It prohibits ingredients of concern such as parabens, phthalates, formaldehyde, and other harmful chemicals. The standard emphasizes products that are plant-based, cruelty-free, and often feature sustainable or refillable packaging to align with the company's environmental and health commitments.

Grove Collaborative sells a wide array of products across several categories. These include household cleaning supplies, personal care items, wellness supplements, baby and kids products, and pet care items. The marketplace features both well-known trusted brands and its own high-performing Grove Co. brand, all curated to meet the Grove Standard for sustainability and safety.

Grove VIP is a free membership program offered by Grove Collaborative. Key benefits include free shipping on orders over a specific amount, free gifts, exclusive product access, price discounts compared to non-member pricing, and the ability to schedule flexible automatic deliveries for household essentials. This model is designed for convenience and to promote consistent use of sustainable products.

Grove Collaborative demonstrates its commitment to sustainability through its status as a Certified B Corp, its ambitious goal to become 100% plastic-free by 2025, and its promotion of refill systems to reduce packaging waste. The company also partners with organizations like the Plastic Bank to help remove plastic from the environment, ensuring customer purchases contribute to tangible planetary impact.

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About Grove

Grove Collaborative: A Sustainable Home and Personal Care Destination

Grove.co is the digital home of Grove Collaborative, a Certified B Corporation dedicated to transforming the consumer products industry by offering a curated marketplace of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company operates on a mission-driven model, aiming to make it easy for households to make positive choices for their families and the planet without compromising on quality or performance.

Core Product Philosophy and Curation

At its heart, Grove functions as a trusted curator. The company rigorously vets all products sold on its platform against a strict list of standards called the Grove Standard. This standard prohibits ingredients like parabens, phthalates, formaldehyde, and other chemicals of concern. The focus is on products that are plant-based, cruelty-free, and often feature sustainable packaging, including many refillable options. Grove offers a wide array of categories including:

  • Household Cleaning: From all-purpose sprays and dish soaps to laundry detergents and dishwasher pods.
  • Personal Care: Skincare, hand soaps, body wash, oral care, and feminine care products.
  • Wellness & Supplements: Vitamins, supplements, and essential oils.
  • Baby & Kids: Gentle, safe products specifically formulated for children.
  • Pets: Natural shampoos, cleaning supplies, and treats for pets.

In addition to stocking well-known trusted brands like Mrs. Meyer's, Seventh Generation, and Method, Grove has developed its own highly regarded line of products under the Grove Co. brand, which are designed to be high-performing, beautifully scented with essential oils, and focused on reducing plastic waste through innovative packaging.

Shopping Experience and Membership Model

The website provides a seamless shopping experience. Customers can shop on a one-time basis or, more commonly, enroll in the Grove Collaborative membership program, Grove VIP. This free membership offers several key benefits:

  • Free shipping on orders over a specific amount.
  • Free gifts and exclusive product access.
  • Flexible scheduling for automatic deliveries, allowing for convenience and ensuring households never run out of essentials.
  • Price discounts on many items compared to non-member pricing.

This model promotes consistent use of better-for-you products and helps in planning and reducing last-minute trips to the store.

Commitment to Sustainability and Social Impact

Grove's identity is deeply intertwined with its environmental and social goals. As a Public Benefit Corporation and Certified B Corp, it legally considers its impact on society and the environment. The company has ambitious initiatives, such as its commitment to becoming 100% plastic-free by 2025. It actively promotes refill systems, where customers keep a durable glass or aluminum bottle and purchase concentrated refills in lightweight, recyclable packaging. Furthermore, Grove partners with organizations like the Plastic Bank to help remove plastic waste from the environment, aligning customer purchases with tangible planetary impact.

Educational Resources and Community

Beyond being an e-commerce platform, Grove.co serves as an educational resource. The website features a robust content section, "The Grove Guide," with articles, tips, and DIY recipes focused on natural living, cleaning, wellness, and sustainability. This positions Grove as a helpful expert in the space, building trust and guiding customers toward a more conscious lifestyle.

In summary, Grove.co is more than just a store; it is a comprehensive ecosystem for individuals and families seeking to align their everyday purchases with their values. It combines rigorous product curation, a convenient membership model, a strong private label, and a deep commitment to environmental stewardship, making it a leading destination for sustainable home and personal care.