Gtxgaming Reviews

I can say that I had great customer service They where quick and eager to help resolve my issues They where very professional and respectful Despite having some setup issues they worked very hard to help and resolve the issues I had Sometimes being patient is the key to getting problems solved which I m glad they did not give up and fixed the issues GTX Thanks for helping me DEdit Ending up leaving due to the issues with updating mods and the panel conflicting with ftp I ended up walking away from the sheer frustration of keeping the server up to date I will let my friends manage for now

After using GTX for well over a year I had to write this review Everything starts off great then performance slowly decreases over time they put me on an over utilised machine support unhelpful and some of the staff rude Avoid if you value good service EDIT - after I wrote this review I was offered a financial incentive to remove my review which I politely declined and reported to trustpilot EDIT - I spoke to CEO at some length who did show empathy and was pretty good about things I have upped my score based on this but i can t ignore all of the above unfortunately

Have been problems with server all the time system reliability have been bad lately system and machine failures Have been running A3 Exile server 2-3 years Server system get stuck all the time need reboot so that everything works again schedules and connections Too much work for simple Positive side is active support

After writing my last review Matt Griffin reached out to me and resolved the issue by offering me monetary compensation I m sure the service is great however during my past encounter I felt the customer service by other members of GTX was not the best until Matt Griffin ironed out the issues

I order the most nearest server and i experience when i am ALONE 110 ping And for no reason mods dont install on my server I must enter whit ftp and clone a offline generated world The control planet still have some issue but its aceptable The good reason is the tecnical supports is good and fast this change my mind from my first experience

Tech Support at times can be average Being a 30 year old gamer it is frustrating to be treated as if I am a 13 year old child when it comes to resolving issues I have experienced several occasions where my support tickets have been met with the standard RTFM response Read the F Manual As if to assume I have not done so Only to have Tech support later apologize for not reading my email before firing off a quick response

I moved to GTX gaming servers for Rust from streamline servers Just to see how different in performances servers are From the outset running a vanilla 50 slot server just having 4 or 5 players on The lag spikes are horrendous I expect this much lag spikes on 200 servers full But not on a 50 slot server with just a handful of players Considering moving back to streamline servers At least the lag wasn t an issue with streamline

Great prices and user interface Customer support has promptly helped me in the past with any issues related to service Decided after almost 2 years of consistent monthly payments to cancel as I no longer used my service I believe I gave about 5 days notice and it said cancellation was processed I was then charged as if I had not cancelled I wasn t just charged though The invoice I received was the exact same invoice I had received the month prior that I had already paid for in full Same order ID and due date on both the original invoice and the invoice I was charged for after cancelling So I was charged again for an invoice that was already successfully processed over a month agoI messaged support about the duplicated invoices despite cancelling my service 5 days before and whilst I received incredibly fast responses within minutes I was essentially told it was my fault and no blame was taken by GTXGaming The exact response I received was If you are still sending payments then you must not have canceled your Paypal subscription and need to do so inside your Paypal account I don t believe any offense was intended but this seemed quite disrespectful considering 0 responsibility was taken I most definitely did not send any intentional payments and if I had why would it have been sent in relation to an invoice I had already paid a month prior Surely there is a way for the seller to cancel payment subscriptions automatically such as the other sellers I have setup Paypal subscriptions with and then cancelled through their website not Paypal And if not maybe add a note to customers when they are told the service is cancelled that it is in fact cancelled but the payments are not and they have to manually cancel those I am of course being sarcastic I don t actually believe this is the way it is set up At least I hope not and this was instead the result of an automation error However if this is the case of some error I think just blaming it on the customer is a bit rude after I ve used GTXgaming for over 2 consistent years I was refunded in the end which was nice and quick like most support interactions on the site It s unfortunate considering the good experience I had prior to this that next time I need a server hosting provider I won t instantly be returning to GTXGaming as I previously have and instead will have a look at some other providers

Usually pretty good service but the knowledgebase is entirely inadequate and there are a couple of support staff that are very abrasive short and impatient when it comes to their replies I have found that the junior guys are much more professional than the senior techs that make you feel like they just scraped you off their shoe

Good companyOnly downsides are if u require top specs cost is high and cheaper else whereAlso as not advertised on there website about 4 hour downtime a month when they reset all there servers