Harisonfitness Reviews

BUYER BEWARE

Title BUYER BEWARE Multiple Defects and Poor Customer Service Model HR-B101 Electromagnetic Upright BikeI am sharing my frustrating experience with this exercise bike and company in hopes that it helps others make an informed decision Unfortunately I ve had to replace this bike three times each time encountering different issues that made it unusable FIRST BIKE The initial bike had a loud belt noise and a faulty display that reset all metrics every time I shifted positions during exercise This made it impossible to track my workout progress After contacting the manufacturer HARISON FITNESS and sending them a video of the problems they advised me to return it to Amazon REPLACEMENT The replacement bike had a major flaw the crank arm wasn t threaded so that the pedal couldn t be screwed in This clear manufacturing defect rendered the bike completely unusable from the start SECOND REPLACEMENT The third bike had the same display issue as the first resetting all metrics randomly To make matters worse after just one week of use there was no resistance when pedaling making the bike entirely ineffective for exercise Each time I had to disassemble the bike re-box it schedule a pick-up and then build the replacement This was incredibly time-consuming and frustrating especially since the problems persisted across different units To add to my frustration the manufacturer didn t respond when I asked for help with the third bike THEY LITERALLY DID NOT RESPOND TO MY E-MAIL REQUESTING SUPPORT Also no instructions are provided for the display console making troubleshooting impossible In summary this has been a very disappointing experience The bike ALL 3 BIKES is riddled with defects and the manufacturer s HARISON FITNESS lack of support only adds to the frustration Please consider this review before purchasing as my experience suggests that the quality control and customer service from this company leave much to be desired If only I could leave less than a one star review