Haru Reviews

Haru

haru.co.uk
3.70
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.70 out of 5 by 126 Happy Customers

47.6%
15.9%
11.1%
9.5%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Haru receives predominantly positive feedback for customer service, quick delivery, and quality items, though some orders face delays or inconsistencies. Many reviews highlight excellent service, fast dispatch, and genuine products, while a subset reports poor communication, wrong items, or slow delivery. Overall, users appreciate the platform’s reliability and ethical approach, with selective frustrations around logistics and accuracy.

What customers love
  • Genuine products
  • Easy returns
Common concerns
  • Wrong items
  • Low prices
  • Missing items

Last updated 1 week ago

J

Not as advertised

Not as advertised The fit was awful Sent straight back
M

Wrong sizes provided

Wrong sizes provided No easy to contact for reimbursement
T

Didn t turn up

Ordered from their site to find that the item I had bought had already been sold else where I had to chase them up my self after days of it not turning up to find out what had happened
C

Item was advertised as a grade B but

Item was advertised as a grade B but had a very dirty and worn collar Also very thin with no fleecing left on the inside Not very happy but a hassle sending back Won t buy again
S

Was not a grade A item

wasnt a grade A item t shirt was faded and looked used should have been graded a B listed item and price should have reflected that Quick delivery and well packaged
M

Poor product quality

The quality of the product was not as expected Let s hope the returns process is smooth and the second purchase I made arrives to a higher standard
Y

No communication options to the store

No communication options to the store the provided e-mail doesn t work no active address There s no phone number or any other communication option A reservation for an article bought on-line on 26 11 2023 has not been received at post address up until now 05 12 23 - and again no option for communication with the store
N

Slow Expensive Delivery

Their motto of goal of making quality second hand clothing more accessible to everyone is a bit laughable Charging 10 for standard delivery of a polo shirt to the ROI is just profiteering No delivery updates and over a week and it still isn t delivered
S

OK But far from great

Items in good condition as advertised but measurements on listing were inaccurate for one item Sent returns request but returns email links for label or qr code all not working and no response to email asking for this 36 hours later Not great really
C

Very slow at replying to emails

Very slow at replying to emails regarding returns Again no acknowledgement of item returned or when my refund will be issued even after emailing them Looking at past reviews this seems to be common I bought a jacket which I wasn t happy with so I choose to return it as this is an option that Haru offer but don t seem to want to honor I wouldn t order again I gave 2 stars simply because the item turned up I didn t believe that the jacket was authentic Burberry as there was no serial number on the care label

About Haru

Clothes In. Cash Out. Haru is the quickest way to sell your clothes for cash. Download the app today!

United States

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