Haru Reviews

Haru

3.70
126 reviews
Great Rating
Based on 126 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 126 reviews

Haru receives predominantly positive feedback for customer service, quick delivery, and quality items, though some orders face delays or inconsistencies. Many reviews highlight excellent service, fast dispatch, and genuine products, while a subset reports poor communication, wrong items, or slow delivery. Overall, users appreciate the platform’s reliability and ethical approach, with selective frustrations around logistics and accuracy.

What customers love
  • Genuine products
  • Easy returns
Common concerns
  • Wrong items
  • Low prices
  • Missing items

Last updated 1 week ago

M

Quality garments Service

I ve brought twice now from Responsible now and have to say how impressed I am with the service and the quality of the garments My first orders never allowed for the offered 10 discount but after contacting Naomi this was soon allocated and just further impressed me with this company
A

Great service

Great service A bit of a mix up with my original order but the girl who I dealing with was 1st class Didn t get the jacket I wanted as I went back in to order it the jacket had been sold Picked another item and got a discount for the trouble I encountered Goods came when they said and was of great quality Will definitely be using responsible again
E

I made 307 84 from 29 items and it took me 90 minutes

I have seen mixed reviews about this app mainly in relation to the prices and I can understand why after using it BUT 100 I am a fan as it did exactly what I needed it to do My aim was to do a clear out of my wardrobe clothes and shoes I would normally just take things to a charity shop but I knew I had items that would be worth something and if I could get some money back for them - even better There was no way I was going to take the time I would need to start uploading items to Vinted I wish I was that person but I am not I had literally been looking at the piles of clothes in my room for my sanity I just needed rid I wanted to give the app the fairest chance I could so I scanned every single item I was considering moving on I was getting offers of less than a 1 for some items but you know what - fair enough these were the items I was happy to take to a charity shop anyways where I would have been happy to receive zero For the items that I did sell most of the prices were between 6 - 10 with the best offers being 69 97 31 71 and 21 82 for a couple of coats and a pair of trainers In the end I sent two boxes to Haru made 300 and sent two bags to a Charity shop all in an evenings work I appreciate it s not for everyone but that is a serious win for me If I had of uploaded all the items on Vinted which I put through Haru perhaps I could have got more money for my items but to do that feels like mega effort to me without the guarantee that I will actually get any money for my items that I take the time to upload Haru is literally - picture get price picture get price etc it s actually almost fun and because it s fast it doesn t take long for the value of your basket to climb up even if it s smallish numbers along the way
P

Easy peasy Japan easy

I found out about Responsible last year whilst I was browsing online I wanted to find a company that would buy some of the clothes that I had in my Wardrobe that where in good condition that I had payed quite a lot of money for that I now no longer wore and in doing so getting some money back in my account that I could use The whole process was easy to follow take a picture get a offer and even have the cost of posting taken care of by them I was happy with the prices offered for my clothes they are fair and much better than another site I used to use I have no problem recommending Responsible to anyone who has good clothes that are sitting in a cupboard not been used that you could get something back on it s a easy process to follow I honestly wish them the very best going forward Best Paul H Shepherds Bush London
M

First parcel

Excellent experience quick to upload the items got paid Naomi answered to all my questions I am very happy
M

That s twice now iv ordered from

That s twice now iv ordered from RESPONSIBLE both times the customer service has been amazing Naomi is a credit to the company Lovely I ll definitely buy again Thank you
L

Stone island sale

This business does not mess about I sent them my sons outgrown stone island second hand clothing all genuine and good quality Days later funds were payed into PayPal as agreed will use again LeeG
B

Great Service and Great Product

Great Service and Great ProductVery legit company reasonable prices and no problems at all with the delivery or shipping very quick and the quality of my product is pristine Will definitely be ordering from here again
I

Best service out there so far

It was the easiest most streamlined platform I ever used for selling the clothes I haven t been wearing in a while Very convenient I was a bit late because of some travel and they were very understanding nothing to do with the poor service you get from other places
M

Excellent choice of garments

Excellent choice of garments well described and rated Packed out and delivered really quickly yet to sell through them but the buying experience is so easy and some real treasures can be found

About Haru

Clothes In. Cash Out. Haru is the quickest way to sell your clothes for cash. Download the app today!

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business