Haverhillcarxchange Reviews

Excellent purchase helped by friendly efficient staff

Initially after purchase had a few issues with delivery communication partly due to problems beyond Haverhills control Have received car and to date all good and as described in advert The only negative is the contact with them is a little slower than I would have expected otherwise very pleased with service

Initially a good experience test drive was good Car is lovely Found out later that the car had failed its MOT Arranged to collect car six days later Told the day before we had arranged to collect it it had failed again and I arranged to collect it two days later Upon collection everything was good sales person was polite explained everything and it went very smoothly

Purchased a Vauxhall Insignia from this Garage Went to pick it up and they had put the wrong day in their calendar It was therefore not prepped the seat handle had not been replaced like I had requested and upon getting it home it was clear it did not have the rear washer jet A small omission I perhaps should have spotted before but was certainly not made known to me by the garage The more major problem is that I then had an engine light come on the dashboard less than a week in to my ownership Phoned them up and they did to be fair to them agree to take a look and potentially repair it I brought it back to them and was told it was an emissions issue perhaps down to a sensor being dirty and this can often be the case when cars have sat around on a forecourt for a while and it will most likely clear up They cleared the engine codes and off I went At the time I made the manager owner aware that we were moving 200 miles away in the next few days and would not be able to return without significant inconvenience Fast forward a couple of weeks later the warning light reappears I am now 200 miles away so do the sensible thing and take it to a different garage closer to home who try and provide a fix Alas this does not work so we phone Haverhill again they insist that the warranty has now been voided which it may have been either way its irrelevant as they have supplied me a car that is not of satisfactory quality and yet they offer no option but for me to drive all the way back down 200 miles and they ll take a look insisting that they have nothing against me but it is our fault for buying a car and then moving home Having sought advice I am currently in the formal complaints process with them and waiting for a reply I am hoping this is dealt with by the manager owner I spoke to when I revisited with the engine light problem initially as he was reasonable and seemed to genuinely care about his business customers Should they offer to repair replace or refund me I will overall be left quite happy with their service and will adjust this review as such Bad cars happen and I am no stranger to that so I don t think these are bad people perhaps just bad luck and a bit of poor communication I know they reply to reviews so will be interested to see what they reply to this Either way once this is resolved I will edit the review to reflect their actions UPDATE This situation developed quite nicely after this review The man I spoke to before called John phoned me and after some discussion about the specifics they agreed to pay for it to be taken to a garage located locally to me They paid for it to be diagnosed again by this garage who determined it was a problem with the cat and that the cat and the sensors previously mentioned would need replacing Haverhill agreed to pay for this and the work was carried out Since then we have had 0 problems with the car and the engine warning light has not reappeared Whilst it is disappointing that the car was ever sold in the state it was these things do happen and thanks to John it is now fixed I couldn t be happier with the conversations I have had with him and the solutions he offered I d recommend talking to him if you do consider Haverhill Overall they have good prices on cars and their sale process is quick and easy they let you test drive it how you like and rest assured they will take care of any issues if and when they arise Big props to John