Heatingoil Reviews

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heatingoil.co.uk
3.55
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.55 out of 5 by 138 Happy Customers

42%
14.5%
14.5%
14.5%
14.5%
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AI Review Summary Based on 138 reviews

Customers generally report positive experiences with delivery speed, service quality, and competitive pricing. Many reviews highlight on-time or early deliveries, helpful drivers, and easy ordering processes. However, a significant number of negative reviews emphasize recurring issues with delayed or missing deliveries, poor communication, and unresponsive customer service. These problems have led to considerable inconvenience for some users, especially those relying on timely fuel during cold weather.

What customers love
  • Good value
  • Helpful driver
  • Easy ordering
Common concerns
  • No confirmation

Last updated 5 days ago

G

confirmation

At the time of ordering oil I was out of oil due to a sticking pea Oil was ordered on a Saturday and paid in full I did not receive email confirmation for around 4 days which I found a bit worrying as not knowing what was happening
C

Poor Communication

The service is standard for the industry and no initial problem Communication post order is almost non existent leaving me to contact the end supplier myself to obtain information about late deliveries Even after delivery no confirmation is received
M

Good price

Good price competent driver - but failed to phone in advance as requested to ensure gate unlocked
C

Poor service

Once ordered I tracked my delivery but it only ever stated processing even on the day of delivery I never received any notification as to when it would be delivered I even made a request but did not receive a response Not a helpful serviceFred Shotter
H

Stars lost because we did not receive

Stars lost because we did not receive any notification that our delivery was on its way Fortunately we were at home Otherwise all ok
M

I did not get confirmation of delivery

I did not get confirmation of delivery day Delivery was good driver helpful
P

They never phone or send a text to

They never phone or send a text to advise an eta of delivery Not very nice when the driver rings at 0730 hrs to advise that he is outside attempting to make the delivery I am retired so no need to be up at 0600 hrs every morning This is not the first time other wise a very good company to deal with
H

Oil has arrived hoorah

Now two weeks since I ordered which was the upper end of the suggested delivery date Checking the order it s still showing PROCESSING no updates so far so I wouldn t use these if you suffer from fuel shortage anxiety I can confirm the oil arrived yesterday 15th taking into account the holiday periods I can accept this came within 14 working days so thanks the website needs addressing though it s pointless showing PROCESSING throughout the process Customers need confirmation that the order is proceeding and a potential delivery date given otherwise I m sure customers will continue to complain due to anxiety over their oil levels dropping while they wait
M

Oil did not arrive when expected and our order did not show on our account

We ordered our oil on 30th November and were given a time line of delivery by Friday 13th December It did not arrive as promised When I looked on the website under the order number given our order did not show up at all I struggled to find a phone contact number to be eventually told the oil would be delivered Monday 16th 3 days later than your given timescale
F

Communications needs urgent improvement

I ordered heating oil on 10th December to be delivered on or before 24th December The oil was delivered on 18th December so that was ok but I was promised an email the evening prior to delivery still waiting As it happens I was at home when the delivery driver arrived just as well because the tank was locked The driver was very pleasant and efficient

About Heatingoil

We provide the best heating oil prices across England & Wales with speedy deliveries to match. Get an instant quote for domestic heating oil prices online.

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