Hellofax Reviews

I have sent three faxes and I know I

I have sent three faxes and I know I have the correct fax number and each time they ve failed I had to email them to get my refund but still haven t heard back Turns out I then signed up for efax and my transmission was successful I am never using hellofax again Plus the fact that my faxes sat in queue for like three hours and failed

Don t waste your money

Do yourself a favor and find a different company They aren t worth 1 cent They have no customer support There s no phone number You have to email them It takes them forever to respond I ve contacted them twice The response I got from the first issue of my file not uploading was a joke I told them in my original email that the file was a PDF with a size of 16 8 mb They re response was to tell me what files can be uploaded with PDF being 1 of them with a maximum size of 40 mb What kind of response is that Plus it took 2 days to receive a response She obviously didn t even read my entire email that was just 3 short sentences I never did get an actual response as to why my file wouldn t upload The second one I haven t even gotten a response to and it s been 4 days I ve even sent 2 follow ups Save yourself a headache and spend your money elsewhere

this is a fishing site they just

this is a fishing site they just collect your email and sell it i tried to use it as a demonstration to see if the service is legget but no good i would give it zero star but i wouldn t let me

I closed my HelloFax account

I closed my HelloFax account Twice The website will no longer even allow me to sign in However they continue to charge my card every month I have tried to contact them with no luck I am going to have to cancel my credit card so they no longer have access to it - which will negatively impact me credit They are a TERRIBLE company

there is a billing problem

Please do not pay for this service annually because you will still end up paying the monthly fee as well I thought I had found the perfect efax but turns out it is too expensive and the only way to contact customer is by email

Attempted to send fax

Attempted to send fax Says fax sent though no time did I get an email notification like promised Yes I checked my junk mail faxes are my history as sent I was never charged for them-- red flag-- and surprise they were never received Worst part is I tried calling hellofax twice-- rings and rings I sent two messages to customer support through the website over the course of 5 days no response All in a all a 0 10 experience

Don t waste your time they are terrible to deal with

I signed up for the 1 month free tested one fax and realized their service was not a match for our needs 30 days later they billed my credit card for a year You can t get them on the phone and I would bet they use this tactic on a lot of customers We use Clearfly net which is so much better in service and price

Deceptive hidden costs

Well I would like to give it negative stars Was charged 180 USD for 30 pages of fax Took approximately 3 hours to send and I GUESS those long distance charges really add up although their invoice does not break down costs Surprise surprise When on the site you are CONTINUALLY prompted to upgrade your service which I didn t do When you do eventually find your account information on the site you will find next to no info I will spend 3 hours waiting to get through to their customer service reps but I hold little hope of getting any of my cash back