Hellomolly Reviews

Fantastic after service

Fantastic after service We were helped by Tanya who was so lovely and very helpful My many queries were answered swiftly and politely by the lovely Tanya Thank you so much It made our shopping experience really smooth

Customer Service

Due to an error on my end my Hello Molly order confirmation did not reach my email address I emailed Hello Molly and team member Heidi provided a high level of customer support way above my own expectations Due to some of my friends having to wait days for a response from other retailers I was surprised to receive such a quick reply Heidi was exceptional I received a response within the hour from my initial enquiry and within 10-15 minutes of each additional query provided with all the order information and tracking details By the time my issue was resolved my order had already been shipped Thank you Heidi

Thank you to Bianca

Thank you Bianca for assisting with a faulty dress I fully expected to wait for a couple of days at least for a reply but the replies happen on the same day Bianca is polite and empathetic and processed the refund on the same day after I sent all the required photos Really appreciate it as dress shopping can be stressful and this was for a very important event I have now seen another dress I would like to buy and feel that I can now shop with more confidence Thank you Bianca

Great Experience

Lisa in Customer Support went above and beyond in helping me and really made my day Love Hello Molly and how great their customer service is Thanks again Lisa

Beautiful experience

Beautiful experience working with Bianca via email after not receiving my shipping email So fast to respond to me and i can tell she has such a beautiful nature Such a joy to deal with customer service when we get people like Bianca on the other end

Incredible customer service

I recently ordered two dresses from Hello Molly that were expected to be delivered yesterday for a wedding I have to attend 5 days later UPS marked my package as delivered even though it wasn t and they were being very difficult I called Hello Molly and within a few minutes they had sent me an expedited free delivery of my items with no extra charge The customer service representative was so kind diligent and personable - I appreciate your help 12 10 customer service

Great Customer Service

My garment arrived and it didnt fit me or my cousin who is 2 sizes smaller than me I returned it and requested a refund since I had missed the event I ordered it for The customer service was wonderful Tanya responded promptly and sorted out my issue I will definitely give Hello Molly another go in the future as the quality of the clothing and customer service was so good

Tanya truly delivered on customer

Tanya truly delivered on customer service in a time I feel it is so hard to find anymore She was so fast to send a response to my inquiry and went above and beyond when it was an honest overlook on my part I can not say enough how one person can make a difference in how a brand is viewed this brand is lucky to have you represent them Thank you Tanya

Thank you Lisa

Lisa is lovely She was very understanding that I did not see the return policy and was so nice and helpful She has made my day thank you Lisa