R
Richard de Kock
Disappointed with Hero Post s Treatment of Lifetime Members
I am writing this review as a lifetime member and early supporter of Hero Post My experience with their recent changes has been far from satisfactory leading me to rate them with a single star Hero Post has launched an enhanced version of their platform which despite being essentially the same as the original is not accessible to lifetime members like myself They claim it s a new platform but it s clear that it s merely an upgraded version of the existing one The original platform we re told will continue to receive updates until year s end further indicating that the two platforms are not fundamentally different Communication from Hero Post regarding these changes has been non-existent As a lifetime member I was not informed about the new platform nor was I given any explanation as to why we are not granted access There has been no communication about the options available to us in light of these changes All communications have been general public communications Adding to the frustration Hero Post is offering the early adopter price for the new platform to the general public This means that lifetime members like myself are not receiving any exclusive benefits or discounts The concept of a Lifetime Membership seems to have been conveniently overlooked Introducing new features and a new user interface on an existing product and then presenting it as a completely different platform to exclude lifetime members is a practice that I find deeply concerning In conclusion I am disappointed with Hero Post s disregard for their loyal customer base especially those who supported the product from its inception The recent changes and lack of communication have shown a lack of appreciation for the investment made by lifetime members I hope that this review will encourage Hero Post to reconsider their approach and rectify the situation