Hintonparkwoodlandburial Reviews

Although mum was buried a year ago it was only last month I finally got answers Leading up to the funeral my sister I rang at times nobody got back to us and emails went unanswered As this is a distressing time it didn t help with the distress it was causing us The worst part for me was getting the final details organised less than 24 hours before mums funeral I felt like I was being ignored A tree was requested as per contract it hadn t been planted I was told this had been overlooked it would now be planted between November March I don t feel I have will have closure until the tree is planted Only then will I be able to say mum rest in peace I would like to thank the ladies who answered my questions recently although I can t remember their names Having said all this I could not fault the day of the funeral the staff were caring compassionate although sad was a lovely service Shame about the office side

Sadly I have had to complain again about the maintenance of the grounds this is about the 4th time now It s such a shame this beautiful burial ground is being left to be an overgrown eyesore It is upsetting for families not to be able to see or read their loved ones plaques for the overgrowth More over its disrespectful I understand it s a Woodland burial ground but this place is becoming unkempt and uncared for I worry what will happen to my parents plot when I am not able to maintain it myself I am not confident it will be looked after at all

Despite several complaints and promises of regular maintenance of the grounds I have had to complain yet again after visiting today In July I was advised the area where my parents plot is would be weeded and maintained on a Regular basis The weeds are rampant again the grass needs mowing the bushes around the area are much too high I really would like some assurance that Southern co-op have a proper maintenance plan in place for the grounds I understand the woodland natural look but unkempt and scruffy doesn t cut it

such a beautiful service in beautiful surroundings but unfortunately due to our funeral directors sickness we were not informed nor updated nor allocated another funeral director of the photographic reflection slideshow not being prepared in time untill after we were all seated for the service we had to pause the service to download our own photos onto our own device and gather around our own ipad to view during what should have been a private moment to quietly reflect on all those precious moments we were also not sent final proofs of the Order of Service which wasnt presented printed as we had hoped for this is no reflection on the staff personally as they were all very kind but a poor reflection of the management of those staff who are responsible for clients being left unsupported whilst vulnerable in grief not knowing any problems exist untill during the actual service had we been allocated another staff member to take over during this absence we could have resolved any issues between 28 March - 5 April 2024 when these issues were arising but without our knowledge and due to a complete lack of communication the service we had hoped for has left us all feeling saddened we are awaiting a response to our written complaint as the services lacked what was initially agreed and paid for its all very sad as we can not recify now all that was wrong given the funeral of our loved one was already taking place at the time these issues became apparrent