Horseandgroommerrow Reviews

salard bar was tired food on the whole

salard bar was tired food on the whole was lovely once i got over been yelled and swore at by one staff member that asked me to move my car so she could get out because of a scaffold it was impossible for her to get her car out which was fine As I had my grand daughter with me i left her in side so I needed to get back to her ASAP well the girl decided carry on work leaving me outside waiting when my husband came in to tell her to come so i can get back to sitting and eating with my family she stated arguing and slammed door on her way out throwing a wobbly saying she wont be told what to do so after being mistreated by the staff I didnt really feel like eating This upset spoiled the meal for all of us which is sad as our waiter was lovely horse and groom havester polegate east sussex

Taken for a ride

Just been for lunch didnt realise no sandwiches on Saturday The bill came to 87 for lunch for four of us my elderly mum paid as she wanted to treat us and when putting the card in the machine it came up about a gratuity in which she declined and told the waitress she was leaving 5 on the table but the waitress failed to tell my mum that there was already 7 92 gratuity added to the bill so they ended up with a 12 92 tip Not impressed at all and will definitely not be returning

Gets worse I complained and

Gets worse I complained and received a reply from the manager Gab he or she said they were sorry about my visit to THE INN ON THE LAKE it was Horse and Groom someone wasn t really interested in my complaint I emailed them back regarding their ridiculous mistake but they have not contacted me basically not interested in complaints even when they get the name of their pub WRONG

Brilliant meal let down by crap customer service skills

I had a wonderful meal one of the best vegan burgers I ve had That being said when paying the bill I asked about the freshness of the sauce as this was apparent it was fresh and the waiter said I don t know about vegan food I see it as a disease Im not one of those vegans to ever complain but you should treat your paying customers with dignity and respect The waiter was a male with broken front teeth with dark hair I was about to leave a big tip until this moment this waiter let the whole team down due to the bad customer service skills

Always enjoyed the Horse and Groom and

Always enjoyed the Horse and Groom and always had a nice chat with the owner in the past Blonde girl behind the bar very rude said she was the manager no customer service skills and realy letting the place down One word answers to our questions and would not accommodate our needs Really disappointment after good experiences in the past she definitely needs a lesson in hospitality a real shame

Poor service

Came in for quick pint and got served from miserable big lady with glasses on said I need to change barrel after pouring me half a pint came back and filled the half pint up to top to make a pint now I don t know about you but I certainly don t want the bottom end of the barrel the pint tastes disgusting and when we went to tell the lady she said she can t help I had to buy another drink as I didn t want another dirty pint I ended buying jd the woman has brain cell of a Nat and I can t see why she is even working here if that s how she treats people I won t be back

Lovely friendly pub

Away for the weekend and booked a table here Fab service fab food and fab staff Excellent app for people with allergies which made it so easy for me to see what I could order Very friendly and welcoming

Lovely Sunday lunch as always

Lovely Sunday lunch as always at our local pub The manager is so friendly and always eager to ensure we have a great time Top quality roast excellent value and kids love the homemade pizza Recommended as a fantastic pub in Guildford

Horse and Groom - Where Hospitality Meets Harmony for Families and Furry Friends

The Horse and Groom pub is a hidden gem that truly stands out The staff s exceptional service and accommodation make every visit memorable The inviting atmosphere is perfect for families creating a delightful space where you can enjoy delicious food You have two options a restaurant setting with a restaurant menu or you can choose the bar menu There are also on occasions nights where there is lively music and you can even bring your furry friends This Pub is a must visit for those seeking a warm and welcoming experience