Guildfordspectrum Reviews

Spectrum Gym related

Good luck finding a free workout machine or bench amongst the teens hogging the kit

water bad

everything is good apart from the water which is always lukewarm please get some ice for your water tanks the water is way too warm

No stars should be an option

No stars should be an option Went with my grandson for his first swimming experience and will never go again The place is filthy all the staff around the pool are very young and not helpful at all Everyone s wearing shoes in the changing area which leads to outside dirt being in brought in the floor had dirt everywhere The staff around the pool are all in trainers which look like they have been worn outside too Half the lockers are broken and out of use Too many bookings that it was so busy it was hard to find a changing cubicle empty The toilet were absolutely disgustingly dirty too The place looks so shabby I was shocked After in the cafe there was staff that worked so slow and looked miserable and only 1 till working even though the queue was building up The floor area was covered in dirt and old food which clearly hadn t been just from that day as there were stain on seats and the cleaning man just walking up and down with his trolley doing nothing I will never return to this place again This place needs a deep clean updating less people being booked in at once and some friendly staff

Terrible Experience

Pre-Covid the Guildford Spectrum used to be a regular treat for my family and always had fantastic staff and facilities We went there last week for ice skating and swimming and have now vowed to never go back there again The coffee area was absolutely disgusting We had to request some cleaning spray and cloth to clean the tables and seats which the staff were happy for us to do ourselves whilst at least 4 of them remained chatting to each other by the tills One table had an entire cup of coffee that had spilled around it and on the floor which was still there when we left the Spectrum a few hours later I was shocked at how overcrowded the water-park pool area was There were nowhere near enough life-guards for the amount of customers they allow in each session and some life-guards seem to be there for a social rather than keep people safe This is a disaster waiting to happen Change rooms were so dirty that it made my skin crawl and are no longer cleaned in between sessions Saw a dirty nappy on the floor of the changeroom which was still there over an hour later when we left The only reason it deserves one star instead of zero is that the staff at the ice-skating were very polite welcoming and great with the kids

Just horrible

Horrible place horrible staff horrendous customer service not SEN friendly filthy dirty old not fit for purpose Just avoid I wish I did

ticket can t be refunded rediculous

I bought family tickets to watch a ice show in spectrum and I had to go abroad hence I couldn t go Spectrum doesn t allow refund There are plenty of time to resell the tickets It s still far from the show time I can t see the point why tickets can t be refunded Not sure what my consumer right is

Never again

Took my grandchildren swimming at 3 pm on a Tuesday afternoon during half term It was so busy that we could not find any cubicles the place was dirty the kids pool was packed and then to make matters worse they closed the two main swimming pools After this there was nowhere that you could swim even two strokes There was no enforcement when swimming bands were announced to remove people from the pool There is nowhere to get warm after sitting in tepid water for some time so no steam room or sauna Total waste of money It was a miracle that nobody was hurt there is no way that the pool staff could see a child in trouble Never again

Shockingly incompetent management that

Shockingly incompetent management that would rather lie cheat and ignore customers than admit they made a mistake Ruined my sons panto experience by selling us front row on ice tickets and then switching them to the very back row on arrival When questioned about it they deny all knowledge despite the entire back row being in the same position Promised a refund just to get rid of us and then ignored and denied refund by the managers who refuse to go out their promise of a call to sort out the issues Couldn t recommend this place as the management would rather lie than admit liability so if an accident occurred on site expect to be blamed for it and receive no help whatsoever Management need sacking and honest people brought in