


Guildford Spectrum | The UK's no.1 Leisure Complex
Based on authentic user experiences
Isaac
6736 reviews
N/A
10 months ago
Improvement needed
Guildford Spectrum is alright but really needs improvement on modernisation in the whole spectrum in general
Hayley Simmons
6736 reviews
N/A
10 months ago
It was my granddaughters long awaited
It was my granddaughters long awaited birthday party skating with her cousin s parents and nans Came in three cars an hour long journey to be told the ice was melting Daisy was so sad Staring through the glass at the other children skating We understood the problem of its dangerous we can t do it But we wanted our money back so we could find something else to do We were told this was not possible we asked for the Manager who didn t care one ounce about Daisy showed no understanding that it was her 7th birthday party She said they couldn t afford to pay everyone back She said we text you and sent an email My daughters one day off from looking at emails is Sunday she had been rushing around in the morning getting the kids sorted then we all had dinner out at 12 and left for Guildford at 1 30 she had spent no time looking at her phone When we explained this to The Manager she said it doesn t take five hours to get here I then said we are going to have spent two hours in the car with all the kids for nothing and she said sarcastically it doesn t take two hours to get here I was talking about a return journey it probably cost 50 in petrol all we were asking for was money back to have a fun day with her The Manager was calling us liars It was their fault but we ended up being treated like it was our fault This no money back thing is nothing short of theft Do not give them your money in advance as they seem to think it is theirs to keep even if you can t do the thing you have paid to do Security guards should be managing things so much better people skills We got our money back because I wasn t having it Really didn t want to be getting cross in front of my granddaughter as I this wasn t helping her have a nice day but without it we wouldn t of got our money back Absolutely disgusting service we won t return
Al Jazi
6736 reviews
N/A
10 months ago
Spectrum Gym related
Good luck finding a free workout machine or bench amongst the teens hogging the kit
melon
6736 reviews
N/A
10 months ago
water bad
everything is good apart from the water which is always lukewarm please get some ice for your water tanks the water is way too warm
sarah page
6736 reviews
N/A
10 months ago
No stars should be an option
No stars should be an option Went with my grandson for his first swimming experience and will never go again The place is filthy all the staff around the pool are very young and not helpful at all Everyone s wearing shoes in the changing area which leads to outside dirt being in brought in the floor had dirt everywhere The staff around the pool are all in trainers which look like they have been worn outside too Half the lockers are broken and out of use Too many bookings that it was so busy it was hard to find a changing cubicle empty The toilet were absolutely disgustingly dirty too The place looks so shabby I was shocked After in the cafe there was staff that worked so slow and looked miserable and only 1 till working even though the queue was building up The floor area was covered in dirt and old food which clearly hadn t been just from that day as there were stain on seats and the cleaning man just walking up and down with his trolley doing nothing I will never return to this place again This place needs a deep clean updating less people being booked in at once and some friendly staff
Richard H
6736 reviews
N/A
10 months ago
Terrible Experience
Pre-Covid the Guildford Spectrum used to be a regular treat for my family and always had fantastic staff and facilities We went there last week for ice skating and swimming and have now vowed to never go back there again The coffee area was absolutely disgusting We had to request some cleaning spray and cloth to clean the tables and seats which the staff were happy for us to do ourselves whilst at least 4 of them remained chatting to each other by the tills One table had an entire cup of coffee that had spilled around it and on the floor which was still there when we left the Spectrum a few hours later I was shocked at how overcrowded the water-park pool area was There were nowhere near enough life-guards for the amount of customers they allow in each session and some life-guards seem to be there for a social rather than keep people safe This is a disaster waiting to happen Change rooms were so dirty that it made my skin crawl and are no longer cleaned in between sessions Saw a dirty nappy on the floor of the changeroom which was still there over an hour later when we left The only reason it deserves one star instead of zero is that the staff at the ice-skating were very polite welcoming and great with the kids
Victoria Anastasia
6736 reviews
N/A
10 months ago
Just horrible
Horrible place horrible staff horrendous customer service not SEN friendly filthy dirty old not fit for purpose Just avoid I wish I did
Alison
6736 reviews
N/A
10 months ago
ticket can t be refunded rediculous
I bought family tickets to watch a ice show in spectrum and I had to go abroad hence I couldn t go Spectrum doesn t allow refund There are plenty of time to resell the tickets It s still far from the show time I can t see the point why tickets can t be refunded Not sure what my consumer right is
Rod Butcher
6736 reviews
N/A
10 months ago
Never again
Took my grandchildren swimming at 3 pm on a Tuesday afternoon during half term It was so busy that we could not find any cubicles the place was dirty the kids pool was packed and then to make matters worse they closed the two main swimming pools After this there was nowhere that you could swim even two strokes There was no enforcement when swimming bands were announced to remove people from the pool There is nowhere to get warm after sitting in tepid water for some time so no steam room or sauna Total waste of money It was a miracle that nobody was hurt there is no way that the pool staff could see a child in trouble Never again
Phill Stevens
6736 reviews
N/A
10 months ago
Shockingly incompetent management that
Shockingly incompetent management that would rather lie cheat and ignore customers than admit they made a mistake Ruined my sons panto experience by selling us front row on ice tickets and then switching them to the very back row on arrival When questioned about it they deny all knowledge despite the entire back row being in the same position Promised a refund just to get rid of us and then ignored and denied refund by the managers who refuse to go out their promise of a call to sort out the issues Couldn t recommend this place as the management would rather lie than admit liability so if an accident occurred on site expect to be blamed for it and receive no help whatsoever Management need sacking and honest people brought in