Hotel Restaurant Supply Homepage
Based on authentic user experiences
Mecca Ford
6734 reviews
N/A
1 year ago
STAY AWAY
Placed order 5 7 21 Purchased wrong item and submitted form to return 5 17 21 Never received a response 2 weeks later for RMA and was told that the vendor had 120 days to provide which was never stated on website 3 months later still no RMA Contact vendor and said was never aware of my request After filing a complaint HRS provides RMA Returned and was received on 7 19 on 8 6 21 called to find out the status of refund and was asked to provide tracking details for returned items I provided and was told I would receive refund within another 5 to 7 business days Here on 8 31 21 I still have yet to receive my refund nearly 4 months and still not resolved Stay away horrible business practice and unreliable customer service staff They hardly ever answer the phones
Erich Herrmann
6734 reviews
N/A
1 year ago
Terrible Customer service
Terrible Customer service Non-responsive emails and are impossible to reach via phone or online chat My delivery was delayed over a month with zero updates and after emailing several times I got no response until they actually shipped the product and at that point it was not needed we had found replacement And they tried to charge me 25 restocking fee and shipping charge charges
