Hudsonreed Reviews

Hudson Reed | Hudson Reed

hudsonreed.co.uk
3.50
76 reviews
Great Rating
Based on 76 user experiences

Rated 3.50 out of 5 by 76 Happy Customers

52.6%
6.6%
5.3%
9.2%
26.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 76 reviews

The majority of reviews highlight excellent customer service and support, with fast responses and helpful staff. Product quality is frequently praised, though some negative reviews mention poor quality, damaged items, and issues with warranties not being honored. The overall experience is positive driven by customer service, but quality inconsistencies and warranty concerns are noted.

What customers love
  • Excellent customer service
  • Fast response time
  • Helpful staff
  • Effective warranty support
Common concerns
  • Damaged items received
  • Warranty issues
  • Expensive pricing

Last updated 1 week ago

S

Leaking bath taps

Have a set of bath taps that have been leaking from under the tap resulted in a full on burst that went under the bath and resulted in the water pipe being cut off from the actual tap base as plumber unable to disconnect taps How can you actually disconnect the tap with out pulling out the bath
M

HR IMPROVEMENT NEEDED

Hi HR We love our bathroom furniture units are sturdy and look as new 4 years on However my concerns are that the taps and thermostat shower bar Chrome has really corroded we have tried so many items to remove the water mark s and staining Our other concern is that the thermostat failed within the first two years but due to buying through a company that did the refit we never received the original receipt so were informed that the guarantee was invalid I feel that like a lot of people I m not a plumber or bathroom fitter so found it easier to purchase items and instruct the company to fit for us believing that this would be best however this was not the case HR - I FEEL THAT IF YOU EXTENDED THE GUARANTEE TO 3RD PARTIES THEN YOUR RATINGS MAY IMPROVE
G

Shower valve and riser set

Shower valve and riser set I chose this item because of the name and because it came with a 20 year warranty The shower valve cartridge needed replacing after 2 5 years This was not covered by the warranty The diverter needed replacing a couple of months later This was not covered by the warranty Furthermore there is a stock issue with the manufacturer and I cannot buy this item until mid June 2021 I am writing in mid April 2021 Regarding the warranty I am told that only non-moving parts are covered by the 20 year warranty So in my opinion the warranty is not worth being part of the decision making process Looks nice though
K

I purchased 2 shower units and 5 taps

I purchased 2 shower units and 5 taps They all look amazing but at only 3 years old not a year goes buy where 1 doesn t break and something has to be replaced We are now on our 4th shower valve I really don t expect to be replacing parts so often

About Hudsonreed

We provide luxury bathroom products at desirable prices, combining comfort and reliability with practicality and quality craftsmanship.

United States

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