I-kook Reviews

i-kook Amsterdam - terrible company avoid it

i-kook Amsterdam - Terrible company avoid it Zero communication skills they are not reachable and never call us back We ordered the kitchen in mid-May and still have not received it completely At first they promised 6-8 weeks delivery time On the second appointment they said 12 weeks Somehow it went up to 16 weeks during the time without informing us When they finally delivered it one cabinet was broken and they forgot to ship the fridge the extractor hood and the lighting We ordered built-in lighting and they obviously messed up our order because the lighting is not built-in We have been waiting for the missing items for 2 weeks now and they do not reply to emails and hardly pick up the phone

Your service is too bad

Your service is too bad Never buy a kitchen with them How is it possible that I wait a month for the kitchen and they send it to me incomplete and the answer that she gives you is that those things happen that shi is that that happens only when the company does not do good service

Terrible customer service - 3 month delay

Terrible customer service with no updates throughout the whole process on delivery dates times I had to chase them every time for an update They took measurements at the house and floors checked yet during installation they did not provide the right sized panels I chased 9th May for an update on the delivery of the correct sized items only to get an answer on the 27th June The kitchen was booked to be completed in April but was actually finished mid-July Without any prior warning the installer messaged saying he was 30mins away on a date that wasn t as agreed so had to convince work for me to leave urgently Again poor communication The wine cooler was not delivered on time and when it did arrive it was damaged with dents and scratches and it took 3 months to get any sort of compensation for the damage Even emails I have from I-KOOK state their customer service has not been good yet they still provided bad service after saying this They say what you want to hear but do nothing about it in the end I do not recommend this company for your new kitchen - But if you do choose them do not agree to the upfront payment they demand because once they have your money they don t care 1 star is for the kitchen design actually being nice

Terrible Service from iKook Amsterdam

Terrible Service from iKook Amsterdam - AVOID AT ALL COSTS I had an extremely disappointing experience with iKook Amsterdam I ordered a kitchen with full appliances but the installation was a disaster The official iKook installer made incorrect cuts on more than three panels and despite my repeated requests I still haven t received the replacement panels But that s not even the worst part The installer was clearly inexperienced and ended up breaking my brand new Bosch washing machine It cost me 700 to fix and iKook has yet to reimburse me for this expense The situation is completely unacceptable I ve had to have the Bosch engineering team visit twice to assess the damage with one visit costing 120 and the other 600 Both reports clearly show that the installation was done incorrectly and Ikook did not return the amount up to now I will never go back to this kitchen provider and I strongly advise others to stay away as well The process is so slow I also ask help from central department but no answerTh Only one who you can trust is Sven Skip Alex the store manager he try to postpone your request always

customer service

Updated on 8th Jan 23 I received a call from the owner of the store on Sunday afternoon and he provided his sincere apologies He also mentioned this is not the way that they work we had a good conversation Based on the follow up customer service I have updated my review from 1 to 3 stars 5th Jan 2023 I had an appointment in the I-Kook Amsterdam store My wife was unable to accompany me for this appointment due to some personnel circumstances Upon reaching the store I had a interaction with one of the coaches I proposed the approach to first discuss create couple of designs then look into the countertop cabinet colours etc and look into the electronics to which he initially agreed After the design he refused to provide further service countertop cabinet electronics etc in absence of my wife I found this discriminatory behaviour i challenged him on this My idea was to finalize as much as possible in the store seek opinion from my wife and later close the deal in the second appointment This refusal of service or not properly communicating on the pre-requisite that you must visit store with your partner only left me with a bad taste and for this I took half day off from my office

Quality kitchen

We have bought a kitchen from the Amsterdam branch earlier this year contract signed Dec 2023 and got it installed in March 2024 Note that we had some delays on some products but it mostly went smooth and the kitchen looks great

Rachid was really good with

Rachid was really good with understanding our requirements and kept in mind our likes dislikes indeed good with his job coz we ended up signing with IKooK Very nice

IKook is an amazing experience

IKook is an amazing experience they take their time to explain all of the possibilities and draw the perfect kitchen for you After everything is up to our desire we have an honest conversation about pricing not making use of those weird tatictics whereby the seller slashs the price in half I recommend it

We are so happy with the project of our

We are so happy with the project of our new kitchen Big thank you to I KOOK and Maud from the I KOOK Tilburg