Iberia Reviews

Lo sentimos:La navegación se ha interrumpido debido a un error.

iberia.es
2.77
70 reviews
Average Rating
Based on 70 user experiences

Rated 2.77 out of 5 by 70 Happy Customers

22.9%
11.4%
14.3%
22.9%
28.6%
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V

Very poor customer service on plane and

Very poor customer service on plane and online I have been more satisfied with budget airlines and would not fly again with Iberia even for free
C

They need to improve a loooot

fine if everything runs smoothly but if there is an issue they won t deal with the claim they will keep you waiting hoping that eventually you will give up shameless
L

Inovice for the company

Hello more than 3 months of trying to get an invoice from the Iberia flight which was in February 2016 We have performed an upgrade from economy class to business class And for this change we need an invoice for the company to our accoun department I begged to file a claim on the essentials Thank you very much Sincerely Lucia
A

Poor customer service

I had two issues that happened during my trip First my luggage was delayed on the flight IB6409 I was told at the airport in Mexico City that the luggage will be delivered to my hotel in Oaxaca but the staff in Oaxaca airport didn t want to do it I had to go to the airport myself I was told it will come same day evening but it came 2 days later I spend my holiday time and money to go back to the airport to collect the suitcase On my flight back IB3004 the luggage didn t come again At Barcelona airport I was told it will be delivered on Monday 21st but it didn t come till 23rd As I understand delayed luggage can happen the way it was dealt with and customer support was very very disappointing
J

I just want my Voucher

I just want my Voucher Please TT-202308323-40321749
C

Used to be an industry leader

This company used to be an industry leader and has become the laughing stock of the industry since British Airlines bought it and reduced it to its economy carrier to lift its own status I ve never experienced worst customer service or difficulties in upgrading a ticket Think about it I wanted to pay more for a business seat yet the process was so gruesome I decided to not pursue the upgrade after 25 minutes on calls getting transferred from one place to another or listening to useless recordings Either they reinvent themselves quickly or this type of company will soon disappear
L

Avoid Iberia if you can

Website is confusing and useless Made me sorry I booked with this airline from MIA to MAD Booked upgrade seats to Madrid and they applied the upgrade to the return flight Changed my wife s seat to the one next to mine Paid twice for it Again horrible web experience Why did they separate our seat assignments when booked Took 3 hours to get boarding passes No thank you Great staff at the airport Very understanding and helpful Once we boarded we settled into our tight seats Bathrooms were filthy Food was quite good Breakfast was a bread roll and coffee Could not wait to disembark We fly home next week Not looking forward to it
P

WORST AIRLINE EVER

WORST AIRLINE EVER Horrible customer service dirty bathrooms bad food terrrible The only good thing is the flights from Spain to Mexico cause they are the chespest but overall the service is awful
L

Iberia just like Ryanair

Never have I received a worst customer service from an airline than the one from Iberia - especially flying as a loyal Iberia Plus member on a Business Class ticket Iberia lost my luggage now for 14 days A suitcase with all my belongings and worth hundreds of dollars let alone the personal value of these items I have had no support no communication and not a single capable or helpful person at the Iberia Customer Support neither at the airport nor at the Call Center When I call the call center they can hardly speak English or German and only say that they do not know anything about the suitcase Mind you this is the Iberia-Luggage-Service-Center that can neither tell me where my luggage is right now nor tell me why my luggage hasn t been delivered yet nor give me the phone number for the delivery company that is supposed to deliver the suitcase or if I can pick up the suitcase somewhere The rude representative also refused to forward me to her boss or someone capable of answering any of my questions She literally said to me I don t know anything and I cannot help you And I cannot transfer you to anyone who can I will never fly with Iberia again and I will also let anyone I meet know to avoid Iberia This is a customer service experience that didn t need to be so painful rude and devastating when you deal with the most important possessions of a person This could have been a bad situation turned into a great customer service experience and customer bonding through providing actual support and information An opportunity missed
B

Bring covid mask

They don t tell you about needing to wear a covid mask for whole flight still Spanish law Other airlines don t require this Real pain Would have booked elsewhere if I d known

About Iberia

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Frequently Asked Questions

Iberia.es is the official website of Iberia, the national airline of Spain. It serves as a comprehensive digital travel platform where users can book flights, hotels, and rental cars. The site also provides tools for managing existing reservations, including online check-in, seat selection, and flight status updates. Additionally, it offers detailed destination information, access to the Iberia Plus loyalty program, and resources for services like Iberia Cargo and Iberia Express.

Booking a flight on Iberia.es is facilitated through a prominent booking engine on the website. You can search for one-way, return, or multi-city itineraries. Simply enter your departure and arrival cities, travel dates, and passenger details into the search fields. The system will display available flight options, allowing you to select your preferred fare and complete the booking process securely online.

Iberia Plus is Iberia's frequent flyer program. Members can earn and redeem Avios points for flights, upgrades, and other rewards. On Iberia.es, members can log into their Iberia Plus account within the 'My Trips' or dedicated loyalty section to track their status, view Avios balances, manage bookings linked to their account, and explore redemption options across the oneworld alliance network.

Iberia offers several travel classes, including Economy and Business Class, with specific amenities for each. Detailed information on seat configurations, in-flight services, dining options, and lounge access associated with each class is comprehensively outlined on Iberia.es. This information is typically found in sections describing the travel experience or when selecting a fare during the booking process.

You can manage an existing booking by accessing the 'My Trips' section on Iberia.es. You will need your booking reference and the passenger's last name to retrieve your itinerary. From there, you can make changes to your booking, select seats, add extra baggage, and check in online during the designated check-in window prior to your flight departure.

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About Iberia

Iberia: Spain's Flag Carrier Connecting the World

Iberia.es serves as the official digital gateway to Iberia, the national airline of Spain and a cornerstone of global aviation. The website functions as a comprehensive travel platform, offering users a seamless experience for booking flights, managing trips, and accessing a wide array of travel services. As a member of the International Airlines Group (IAG) and the oneworld alliance, Iberia leverages its extensive network to connect passengers across Europe, the Americas, Africa, and beyond, with Madrid-Barajas Airport serving as its primary international hub.

Core Functionality and User Experience

The website is designed with a clear, user-centric focus. The primary booking engine is prominently featured, allowing customers to search for and book flights, hotels, and rental cars. Users can search for simple one-way or return journeys, as well as more complex multi-city itineraries. Beyond booking, the site provides essential tools for managing existing reservations, including online check-in, seat selection, and flight status updates. A dedicated section for "My Trips" enables passengers to view itineraries, add services, and make changes with ease.

Destinations and Flight Network

Iberia.es highlights the airline's robust route network. Detailed destination guides offer travelers insights into numerous cities across Spain, Europe, Latin America, and other international locales. This content is valuable for both planning and inspiration, often featuring information on local attractions, culture, and practical travel tips. The airline's strong presence in Latin America is a particular point of emphasis, reflecting its historical and strategic importance as a key bridge between Europe and the Spanish-speaking Americas.

Loyalty Program and Customer Services

The Iberia Plus frequent flyer program is deeply integrated into the website. Members can log in to track their status, manage Avios points, and explore redemption options for flights and upgrades. The site also thoroughly outlines the different travel classes offered, from Economy to Business Class, detailing the specific amenities, seat configurations, and lounge access associated with each. Comprehensive information on baggage policies, special assistance, travel with children, and other customer service protocols is readily accessible, helping passengers prepare for their journey.

Additional Resources and Corporate Information

Iberia.es extends beyond passenger travel to serve as a hub for broader services. It features sections dedicated to:Iberia Cargo:Detailing the airline's freight and logistics solutions.Iberia Express:Providing information on the low-cost subsidiary for short and medium-haul routes.Corporate Programs:Outlining services for business travel and meetings. Furthermore, the site includes a newsroom, information on sustainability initiatives, and details about the company's history and fleet, presenting a complete picture of the Iberia brand.

Conclusion

In essence, Iberia.es is a robust and multifunctional portal that effectively supports every stage of the travel journey. It combines efficient booking tools with rich informational content, all while showcasing the airline's identity as a modern, customer-focused carrier with deep Spanish roots. For anyone planning to fly with Iberia or through its Madrid hub, the website is an indispensable resource for information, booking, and travel management.