Iberia Reviews

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iberia.es
2.77
70 reviews
Average Rating
Based on 70 user experiences

Rated 2.77 out of 5 by 70 Happy Customers

22.9%
11.4%
14.3%
22.9%
28.6%
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S

All Fine

All FineUsually I only write extreme reviews but im on a roll today Tenerife to LondonPunctual clean and professional Just a proper normal airline in my 2 experiences with them
A

Great customer care after missed connection but improvements needed

After missing a connecting flight due to bad weather Iberia arranged for me a Hotel overnight stay in Madrid including meals transfer By the time I stepped out of the delayed airplane everything had already been arranged for me That was excellent customer care The company needs to do more to move to a global perspective Your employees - both on the airplane and at the airport - should not fear speaking English and should not look annoyed when you don t understand Spanish And disruptions at the Madrid airport need to be addressed better and more efficiently - Iberia customer service there when needed the most was definitely insufficient
P

not so bad

Looking at the opinions I can think nothing more than to start with the virtues Iberia has for me To travel to Latin America from Europe it is one of the best and in direct connection from Spain with the USA spectacular Removing the pandemic which has been devastating for everyone of course Outside of what Barajas is the attention it is poor compared to others And their website works in a disastrous way Their telephone service in Spanish you have to be very skilled to handle it Advice for complaints directly write your claim on the Iberia page in English and attach the receipts and wait Be clear and brief and it is solved better than talking
M

Prompt flight refund from Iberia

I was amazed how quickly I got through to Iberia on the phone to claim a refund for my son s cancelled return flights from Brazil to Spain due to Covid 19 Two weeks later the money was back in my account with no hassle I had been sceptical when I wasnt given a reference number for my query claim but so glad Iberia followed through Much appreciated at a time when life is stressful enough
F

Good customer service in Spanish

I had to call a couple of times to change a flight In both cases the customer service has been excellent It is a pity you can t do changes more flexible online Website wont show me prices for different dates and changes in the destination of the return flight are not available online At least the telephone customer service is very good
T

Last Sunday I missed a flight and found

Last Sunday I missed a flight and found myself at the Dublin airport I was already through customs but I was too late As a result I had to book another flight I was irritated that I had missed my flight but I quickly found a flight to Madrid flight IB3791 online with Iberia so I booked it To my frustration there was a problem with check-in I booked an extra fast track and priority I ended up having to wait a long time before I could check in due to a glitch in the system BUT There was a man at the check-in counter who was so incredibly friendly to everyone he made me and the other travelers with the same problem laugh while waiting Better said I did not find the wait annoying I don t know this man s name but my compliments to the man who worked like this at the check-in desk I hope to run into this man again when there are problems checking in for a flight
R

Good job overbooking can happen

They do their job well it was a pleasure flying from Madrid to Milan I had an issue with overbooking once though
C

They do get it right some of the time

We flew out with Iberia on Good Friday Heathrow to Madrid Flight left 20 mins late but we still arrived ahead of schedule We had a choice of movies to watch on the back of the seat which we were ridiculously delighted with as hadn t had that as an option for many years We flew back with Ib Express which was a smaller budget plane but still left on time You could select and watch movie on your phone but it was too quiet even with phone on max volume I booked early so for just over 300 return for 3 of us during school holidays Iberia offered great value for money with a better free hand luggage allowance than easy jet It looks like from the reviews if things go wrong Iberia is hell to deal with but if you are lucky like us and things go right they can be a great option

About Iberia

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Frequently Asked Questions

Iberia.es is the official website of Iberia, the national airline of Spain. It serves as a comprehensive digital travel platform where users can book flights, hotels, and rental cars. The site also provides tools for managing existing reservations, including online check-in, seat selection, and flight status updates. Additionally, it offers detailed destination information, access to the Iberia Plus loyalty program, and resources for services like Iberia Cargo and Iberia Express.

Booking a flight on Iberia.es is facilitated through a prominent booking engine on the website. You can search for one-way, return, or multi-city itineraries. Simply enter your departure and arrival cities, travel dates, and passenger details into the search fields. The system will display available flight options, allowing you to select your preferred fare and complete the booking process securely online.

Iberia Plus is Iberia's frequent flyer program. Members can earn and redeem Avios points for flights, upgrades, and other rewards. On Iberia.es, members can log into their Iberia Plus account within the 'My Trips' or dedicated loyalty section to track their status, view Avios balances, manage bookings linked to their account, and explore redemption options across the oneworld alliance network.

Iberia offers several travel classes, including Economy and Business Class, with specific amenities for each. Detailed information on seat configurations, in-flight services, dining options, and lounge access associated with each class is comprehensively outlined on Iberia.es. This information is typically found in sections describing the travel experience or when selecting a fare during the booking process.

You can manage an existing booking by accessing the 'My Trips' section on Iberia.es. You will need your booking reference and the passenger's last name to retrieve your itinerary. From there, you can make changes to your booking, select seats, add extra baggage, and check in online during the designated check-in window prior to your flight departure.

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About Iberia

Iberia: Spain's Flag Carrier Connecting the World

Iberia.es serves as the official digital gateway to Iberia, the national airline of Spain and a cornerstone of global aviation. The website functions as a comprehensive travel platform, offering users a seamless experience for booking flights, managing trips, and accessing a wide array of travel services. As a member of the International Airlines Group (IAG) and the oneworld alliance, Iberia leverages its extensive network to connect passengers across Europe, the Americas, Africa, and beyond, with Madrid-Barajas Airport serving as its primary international hub.

Core Functionality and User Experience

The website is designed with a clear, user-centric focus. The primary booking engine is prominently featured, allowing customers to search for and book flights, hotels, and rental cars. Users can search for simple one-way or return journeys, as well as more complex multi-city itineraries. Beyond booking, the site provides essential tools for managing existing reservations, including online check-in, seat selection, and flight status updates. A dedicated section for "My Trips" enables passengers to view itineraries, add services, and make changes with ease.

Destinations and Flight Network

Iberia.es highlights the airline's robust route network. Detailed destination guides offer travelers insights into numerous cities across Spain, Europe, Latin America, and other international locales. This content is valuable for both planning and inspiration, often featuring information on local attractions, culture, and practical travel tips. The airline's strong presence in Latin America is a particular point of emphasis, reflecting its historical and strategic importance as a key bridge between Europe and the Spanish-speaking Americas.

Loyalty Program and Customer Services

The Iberia Plus frequent flyer program is deeply integrated into the website. Members can log in to track their status, manage Avios points, and explore redemption options for flights and upgrades. The site also thoroughly outlines the different travel classes offered, from Economy to Business Class, detailing the specific amenities, seat configurations, and lounge access associated with each. Comprehensive information on baggage policies, special assistance, travel with children, and other customer service protocols is readily accessible, helping passengers prepare for their journey.

Additional Resources and Corporate Information

Iberia.es extends beyond passenger travel to serve as a hub for broader services. It features sections dedicated to:Iberia Cargo:Detailing the airline's freight and logistics solutions.Iberia Express:Providing information on the low-cost subsidiary for short and medium-haul routes.Corporate Programs:Outlining services for business travel and meetings. Furthermore, the site includes a newsroom, information on sustainability initiatives, and details about the company's history and fleet, presenting a complete picture of the Iberia brand.

Conclusion

In essence, Iberia.es is a robust and multifunctional portal that effectively supports every stage of the travel journey. It combines efficient booking tools with rich informational content, all while showcasing the airline's identity as a modern, customer-focused carrier with deep Spanish roots. For anyone planning to fly with Iberia or through its Madrid hub, the website is an indispensable resource for information, booking, and travel management.